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Executive Travel Scheduler
Bank of America. Manage executive travel scheduling and commercial flight reservations using Sabre .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing executive travel arrangements using Native Sabre or GDS systems, ensuring compliance with corporate travel policies while providing exceptional client service. Possesses strong organizational, communication, and problem-solving skills to effectively support senior management and handle sensitive traveler information.
Highest-signal resume keywords
Native Sabre ExperienceExecutive Travel CoordinationHigh-Touch Client ServiceAttention to DetailMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Travel SchedulingBooking Air, Rail, Hotel, and CarTicketing Rules KnowledgeExchange ProcessingPerformance Metrics Review
Soft Skills
Polished Communication SkillsProblem-Solving MindsetAdaptabilityJudgment SkillsLearning Agility
Tools & Technologies
GDS SystemsTravel ToolsMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
Corporate Travel PoliciesClient RelationsConfidential Information HandlingTravel Trends UnderstandingHigh-Pressure Environment Experience
About the role
Key responsibilities & impact- Manage executive travel scheduling and commercial flight reservations using Sabre
- Design, deliver, and communicate travel schedules
- Coordinate, schedule, update, and cancel employee travel arrangements
- Arrange domestic and international air, rail, car, and hotel travel using Native Sabre/GDS in coordination with Corporate Aviation
- Serve as the primary contact for employee travel-related inquiries
- Communicate timely updates, changes, and employee needs
- Follow Bank of America corporate travel policies and procedures
- Operate travel tools and technology productively and efficiently
- Provide direct support to senior management for future travel scheduling and coordination
- Provide consultative advice, solutions, and recommendations while adhering to expense standards
- Complete required training and comply with legal standards and sanctions
- Deliver individual and shared team goals and key performance indicators; review and improve performance
- Handle end-to-end booking, ticketing, and order fulfillment by telephone, messaging, or email
- Operate in phone, email, and chat servicing environments against customer satisfaction and efficiency metrics
- Use positive telephone service techniques, handle special requests, and maintain client relations
- Review and reconfirm executive travel reservations/PNRs for ticketing, quality, accuracy, critical client issues, vendor services, and lowest fares
- Provide evening and weekend support on a rotational schedule
Requirements
What you’ll need- 3+ years of experience working with Native Sabre or another GDS system
- Prior experience in business/corporate travel or supporting executive travel needs and requests
- Experience in a high-touch service environment providing white-glove client service with measured performance
- Demonstrated learning agility and ability to act on constructive feedback
- Self-starter and self-motivated with exceptional judgment skills for high-pressure environments
- Knowledge or experience booking air, rail, hotel, and car/transportation needs
- Experience calculating and processing exchanges
- Understanding of fares and ticketing rules for car, air, and hotel travel
- Strong attention to detail and ability to solve critical issues and make decisions quickly and effectively
- Ability to independently research and resolve customer service and traveler issues and/or work with suppliers
- Understanding of travel trends and industry-standard processes
- Polished oral and written communication skills, including effective communication with senior management
- Ability to handle personal and confidential traveler information sensitively and with integrity
- Problem-solving and process-improvement mindset
- Ability to work under pressure with urgency, maintain professional rapport, multitask, and adapt quickly to change
- Strong Microsoft Office experience with Word, Excel, and PowerPoint
- Effective planning and organization skills
- High school diploma, GED, secondary school, or equivalent
Benefits
Comp & perks- Affordable, competitive and flexible benefits
- Support for physical, emotional, and financial wellness
- Opportunities to learn, grow, and build a career
- Internal employees currently working from home may remain eligible to apply, subject to onsite workplace requirements