Experience Design II, Content Design

Bank of America

. Craft, optimize, and deliver human-centered content across digital products .

Posted 9/18/2026full-timeCharlotte • California • United StatesMid-LevelSenior💰 $144,300 - $170,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crafting human-centered content strategies and narratives for digital products, with a strong focus on user-centered design principles and AI-enabled platforms. Proficient in managing cross-functional collaborations and delivering high-quality content across various channels and formats.

Highest-signal resume keywords

Content Strategy DevelopmentUser-Centered Design PrinciplesExperience with AI-Enabled PlatformsProficiency with Figma and Content Management SystemsCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Content ModelsTaxonomiesConversation DesignA/B TestingLean UXAgile MethodologiesContent AuditsInformation ArchitecturePrototypingSemantic Systems

Soft Skills

Stakeholder InfluenceProblem-SolvingTime ManagementWritten and Verbal CommunicationStorytelling

Tools & Technologies

FigmaContent Management SystemsJIRAConfluenceClaude CodeLovable

Industry Keywords

Digital Experience DesignAI AgentsRegulatory KnowledgeFinancial Industry ExperienceMultichannel Consumer-Facing Apps

About the role

Key responsibilities & impact

Craft, optimize, and deliver human-centered content across digital products
Create cohesive end-to-end product and experience narratives across platforms
Partner with product management, business partners, legal, risk, engineering, and other stakeholders
Collaborate with product design, design research, design operations, and design technology teams
Develop content strategy, value propositions, information architectures, content models, taxonomies, conversation flows, prototypes, specifications, and production copy
Contribute to content audits, complex content models, semantic systems, taxonomies, and reusable content systems
Design and evolve content for AI-powered and multimodal experiences, including conversational interfaces, agents, search, recommendations, decision-support tools, web, mobile web, and native apps
Define, review, and improve prompts, responses, agent behaviors, voice, tone, taxonomy, and content quality
Apply voice and tone, brand expression, plain language, accessibility, localization awareness, conversation design, and WCAG standards
Use data, research, testing, analytics, and A/B testing to inform content choices and priorities
Evaluate and benchmark product and service experiences using heuristics, competitive insights, and content best practices
Present content rationale, contribute to design critiques, and serve as a resource to other designers
Manage concurrent projects with minimal guidance, negotiate scope, inform timelines and estimates, and resolve blockers
Advance content standards, design-system patterns, governance practices, and reusable frameworks
Present independently and influence decisions through written, verbal, visual, presentation, and storytelling skills
Onboard newer peers and socialize learnings across teams
Deliver XD solutions and reporting within time, scope, and budget

Requirements

What you’ll need

5+ years of industry design experience in multidisciplinary content design
Portfolio demonstrating expertise across complex end-to-end digital experiences
Experience delivering content and messaging for complex systems, AI-enabled platforms, or enterprise-scale products
Experience designing intelligent systems, including search, discovery, recommendations, agents, conversational interfaces, or decision-support tools
Experience developing content for multi-channel consumer-facing apps, responsive web, and websites
Expert understanding of user-centered design principles and practices
Experience with Lean UX, Design Sprints, and Agile
Track record working with cross-functional product development and design teams to ship customer-facing digital products
Advanced experience with content systems, content models, taxonomies, and design systems
Experience using quantitative and qualitative data, user research, evaluative testing, analytics, or A/B testing
Experience leveraging AI agents, automation, or assistants in shipping and production
Proficiency with Figma, Copilot, Content Management Systems, Lovable, and Claude Code
Strong cross-functional relationship-building and stakeholder influence skills
Self-motivated problem-solving, issue resolution, and time management skills
Strong interest in self-learning content design, AI, data, and technology skills
Excellent written and verbal communication, storytelling, and presentation skills
Legal, risk, regulatory, and domain knowledge
High school diploma, GED, secondary school, or equivalent required
Financial or similar regulated industry experience preferred
Bachelor’s degree with corresponding content design experience desired
Knowledge of MCP, CMS, JIRA, and Confluence desired
Must be able to work onsite in accordance with workplace excellence policy if selected
FDIC hiring restrictions apply

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
Annual discretionary incentive award eligibility
Benefits eligibility
Paid time off
Resources and support for employees