Experience Design II, Content Design

Bank of America

. Craft, optimize, and deliver human-centered content across digital products .

Posted 9/18/2026full-timeCharlotte • California • United StatesMid-LevelSenior💰 $144,300 - $170,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in crafting human-centered content strategies and narratives for digital products, with a strong focus on user-centered design principles, accessibility standards, and AI-powered experiences. Proficient in collaborating with cross-functional teams to deliver complex content solutions and optimize user interactions across various platforms.

Highest-signal resume keywords

Content Strategy DevelopmentUser-Centered Design PrinciplesExperience with AI-Enabled PlatformsProficiency in Figma and Content Management SystemsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content Design Best PracticesInformation ArchitectureContent ModelsTaxonomiesConversation DesignA/B TestingLean UXAgile MethodologiesContent AuditsSemantic Systems

Soft Skills

Strong Work EthicProblem SolvingTime ManagementStorytellingExcellent Communication

Tools & Technologies

FigmaContent Management SystemsJIRAConfluenceClaude CodeLovable

Industry Keywords

Digital ExperiencesConsumer-Facing AppsRegulated Industry ExperienceLegal and Risk KnowledgeAI Agents

About the role

Key responsibilities & impact

Craft, optimize, and deliver human-centered content across digital products
Create end-to-end product and experience narratives using content design best practices, patterns, heuristics, brand standards, and content standards
Partner with product management, business partners, legal, risk, engineering, and other stakeholders
Collaborate with product design, design research, design operations, and design technology teams
Develop content strategy, value propositions, information architectures, content models, taxonomies, conversation flows, prototypes, specifications, and production copy
Contribute to content audits, complex content models, semantic systems, taxonomies, and reusable content systems
Design and evolve content for AI-powered and multimodal experiences across conversational interfaces, agents, search, recommendations, decision-support tools, web, mobile web, and native apps
Define, review, and improve prompts, responses, agent behaviors, voice, tone, taxonomy, and content quality
Apply plain language, accessibility, localization awareness, conversation design, and WCAG standards
Use data, research, testing, analytics, and A/B testing to inform content decisions and priorities
Evaluate and benchmark product and service experiences using heuristics, competitive insights, and content best practices
Present content rationale, participate in design critique, and serve as a resource to other designers
Manage multiple concurrent projects with minimal guidance, negotiate scope, inform timelines, and resolve blockers
Advance content standards, design-system patterns, governance practices, and reusable frameworks
Present independently, navigate questions, and influence decisions
Onboard newer peers and share learnings across teams

Requirements

What you’ll need

5+ years of industry design experience in multidisciplinary content design
Portfolio demonstrating expertise across complex end-to-end digital experiences
Experience delivering content and messaging for complex systems, AI-enabled platforms, or enterprise-scale products
Experience designing intelligent systems including search, discovery, recommendations, agents, conversational interfaces, or decision-support tools
Experience developing content for consumer-facing apps, responsive web, websites, and transactional experiences
Expert understanding of user-centered design principles and Lean UX, Design Sprints, and Agile
Track record working with cross-functional product development and design teams to ship customer-facing digital products
Advanced experience with content systems, content models, taxonomies, design systems, brand, voice, tone, plain-language, and accessibility standards
Experience using quantitative and qualitative data, user research, evaluative testing, analytics, or A/B testing
Experience leveraging AI agents, automation, or assistants in shipping and production, including human-in-the-loop review
Highly proficient with Figma, Copilot, Content Management Systems, Lovable, and Claude Code
Ability to build cross-functional relationships and influence priorities through data and storytelling
Self-motivated problem solver with strong work ethic, issue resolution, and time management skills
Strong interest in self-learning content design, AI, data, and technology skills
Excellent written and verbal communication, storytelling, and presentation skills
Legal, risk, regulatory knowledge, and domain expertise applied to content solutions and strategy
Ability to adapt to change with curiosity, resilience, and flexibility
High School Diploma / GED / Secondary School or equivalent
FDIC hiring restrictions apply to certain criminal histories
Bachelor’s degree with corresponding content design experience preferred
Financial or similar regulated industry experience preferred
Knowledge of MCP, CMS, JIRA, and Confluence desired

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support for employees
In-office flexibility based on role-specific responsibilities and business needs