Financial Center Manager, Cantonese or Mandarin Preferred

Bank of America

. Manage a financial center and its employees on a day-to-day basis .

Posted 9/18/2026full-timeBerkeley • California • United StatesJunior💰 $76,500 - $109,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team management skills, fostering a client-centric culture while driving operational excellence. Capable of developing talent, managing business results, and delivering a world-class client experience in the financial services sector.

Highest-signal resume keywords

Leadership ExperienceClient-Centric CultureTalent DevelopmentOperational ExcellenceFinancial Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CoachingTrainingProblem-SolvingData-Driven Decision MakingPerformance InterpretationFinancial Services Products KnowledgeTime ManagementCapacity ManagementProcess KnowledgeBilingual Skills

Soft Skills

Effective CommunicationCollaborationRelationship BuildingMotivationAdaptability

Certifications & Qualifications

High School DiplomaGEDSecondary School Equivalent

Industry Keywords

Financial Center ManagementClient RetentionMarket-Level InitiativesRisk ManagementTeam Environment

About the role

Key responsibilities & impact

Manage a financial center and its employees on a day-to-day basis
Operate as a business owner and foster a team environment
Instill an effective client-centric and risk culture
Help clients achieve their financial goals
Ensure operational excellence and cohesive effectiveness
Develop talent, including proactive sourcing of candidates
Manage client traffic, route clients appropriately, and foster client retention
Manage business results through formalized management routines and coaching
Create a world-class client experience environment
Manage market-level initiatives prescribed by market leaders
Drive operational excellence by engaging employees on business strategy
Manage organizational priorities and effective execution
Create an inclusive team where members are treated fairly and respectfully
Demonstrate process knowledge, data-driven decisions, simplicity, and continuous improvement
Deliver clear messages that motivate and connect contributions to business results
Lead identification, escalation, and resolution of potential risks
Know and develop team members through coaching and feedback
Manage expenses and demonstrate an owner's mindset
Recruit, onboard, develop talent, and support talent mobility
Deliver business results through effective team management, structure, and routines

Requirements

What you’ll need

Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
Ability to collaborate effectively and build strong relationships
Passion, commitment and drive to improve clients' financial lives
Ability to identify solutions based on client needs and resolve problems independently or with others
Effective and confident communication skills; comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Strong critical thinking and problem-solving skills
Ability to follow established processes and guidelines and comply with applicable laws and regulations
Efficient time and capacity management
Ability to manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
Ability to interpret performance results, identify opportunities, and hold others accountable
Ability to work weekends and/or extended hours, including at any financial center within a reasonable distance
High School Diploma / GED / Secondary School or equivalent
FDIC restrictions may apply based on specified criminal history
Cantonese or Mandarin preferred
Desired: one year of management experience including hiring, coaching and developing direct reports
Desired: experience in financial services and knowledge of financial services products and solutions
Desired: experience working with individual and team goals
Desired: bilingual skills

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
Paid time off
Resources and support for employees
Annual discretionary incentive plan eligibility
Benefits eligibility