Financial Center Manager – Cantonese or Mandarin Preferred

Bank of America

. Manage a financial center and its employees on a day-to-day basis .

Posted 9/18/2026full-timeBerkeley • California • United StatesJunior💰 $76,500 - $109,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management skills, with a focus on client-centric solutions and operational excellence in a financial services environment. Capable of developing talent, managing business results, and fostering a culture of inclusion and risk awareness.

Highest-signal resume keywords

Leadership ExperienceClient-Focused ApproachEffective Communication SkillsProblem-Solving SkillsFinancial Services Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Talent DevelopmentOperational ExcellenceData-Driven Decision MakingPerformance InterpretationTime Management

Soft Skills

Collaboration SkillsRelationship-Building SkillsCritical ThinkingAdaptabilityCoaching Skills

Certifications & Qualifications

High School DiplomaGEDSecondary School Equivalent

Industry Keywords

Financial ServicesClient RetentionRisk ManagementBusiness StrategyMarket-Level Initiatives

About the role

Key responsibilities & impact

Manage a financial center and its employees on a day-to-day basis
Operate as a business owner and foster a team environment
Establish a client-centric and risk culture in the center
Help clients achieve their financial goals
Ensure operational excellence and cohesive effectiveness
Develop talent, including proactive candidate sourcing
Manage client traffic, route clients appropriately, and foster client retention
Manage business results through formalized management routines and coaching
Create a world-class client experience environment
Manage market-level initiatives prescribed by market leaders
Drive operational excellence by engaging employees on business strategy
Manage organizational priorities and effective execution
Champion opportunity and inclusion
Manage processes and data-driven decisions
Communicate enterprise messages clearly and concisely
Lead identification, escalation, and resolution of potential risks
Coach and develop team members through feedback
Manage expenses and demonstrate an owner's mindset
Recruit, onboard, and develop talent and support talent mobility
Deliver business results through effective team management, structure, and routines

Requirements

What you’ll need

Minimum of one year of leadership experience demonstrated through coaching, training and/or motivating a work team
Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
Effective collaboration and relationship-building skills
Client-focused approach and commitment to improving clients' financial lives
Ability to identify client solutions and resolve problems independently or escalate as needed
Effective and confident communication skills and comfort engaging all clients
Ability to learn and adapt to new information and technology platforms
Strong critical thinking and problem-solving skills
Adherence to established processes, guidelines, laws, and regulations
Efficient time and capacity management
Ability to manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment
Ability to interpret performance results, identify opportunities, and hold others accountable
Ability to work weekends and/or extended hours, including at any financial center within a reasonable distance
High School Diploma / GED / Secondary School or equivalent
FDIC hiring restrictions apply regarding specified criminal history
One year of management experience including hiring, coaching, and developing direct reports (desired)
Experience in financial services and knowledge of financial services products and solutions (desired)
Experience working with individual and team goals (desired)
Bilingual skills (desired)
Cantonese or Mandarin preferred

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support to make an impact and contribute to sustainable business and community growth