Global Credit Operations – Business Partner, Operations Relationship Manager

Bank of America

. Manage multiple operations segments or divisions for a site, region, product line, or business group within the bank’s internal operations .

Posted 9/28/2026full-timeUnited StatesMid-LevelSenior💰 $150,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong relationship management and stakeholder engagement skills while effectively coordinating cross-functional actions and resolving operational issues. Proficient in translating business priorities into actionable deliverables and maintaining accountability across multiple operational segments.

Highest-signal resume keywords

Relationship ManagementStakeholder EngagementProcess ImprovementOperational EfficiencyGlobal Credit Operations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process Performance ImprovementOperational Issue ResolutionCross-Functional CoordinationEscalation ManagementTimely Resolution

Soft Skills

Clear CommunicationSound JudgmentProblem-SolvingOrganizationFollow-Through

Tools & Technologies

LoanIQCredit CenterGFSAlfaStucky

Industry Keywords

Global Credit OperationsComplianceBusiness PrioritiesTransformation ProgramsAI Adoption

About the role

Key responsibilities & impact

Manage multiple operations segments or divisions for a site, region, product line, or business group within the bank’s internal operations
Resolve broad operational issues and ensure compliance with policies
Lead implementation of opportunities to improve process performance and operating efficiency
Coordinate activities and processes with Lines of Business and other operations segments
Manage two or more levels of managers
Serve as primary liaison for designated business partners
Manage ongoing engagement, communications, meetings, and follow-up activities
Advise senior leaders and provide timely updates on priorities, risks, and issues
Translate business priorities into coordinated cross-functional actions, deliverables, and issue resolution
Own intake and coordination for client escalations and drive issues toward resolution
Monitor commitments and ensure functional owners remain accountable for execution
Recommend process, control, and collaboration improvements based on recurring themes and stakeholder feedback
Align Business Partner strategies with Operations priorities, plans, investments, and roadmaps
Maintain visibility into strategic initiatives, transformation programs, AI adoption, platform modernization, and organizational changes
Address misalignment, overlapping initiatives, conflicting priorities, and competing investment decisions
Promote common solutions, shared capabilities, AI initiatives, and best practices across business lines and operations teams

Requirements

What you’ll need

Strong relationship management and stakeholder engagement skills
Clear and professional communication with senior leaders and business partners
Sound judgment and discretion in handling sensitive issues
Strong coordination, organization, and follow-through across multiple priorities
Ability to work across functional boundaries and influence outcomes without direct authority
Problem-solving skills focused on ownership, accountability, and timely resolution
Ability to identify patterns, connect related issues, and surface improvement opportunities
Ability to translate business needs into clear actions, owners, and next steps
Comfort managing escalations, competing priorities, and time-sensitive deliverables
Global Credit Operations knowledge and/or experience (desired)
Understanding of LoanIQ, Credit Center, GFS, Alfa, Stucky, or other common Global Credit Operations platforms (desired)
Ability to work 1st shift in the United States of America
40 hours per week

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support to employees
In-office culture with role-specific flexibility
Opportunities to learn, grow, and build a career
Support for physical, emotional, and financial wellness
Affordable, competitive, and flexible benefits