Global Credit Operations – Change & Transformation Program Manager

Bank of America

. Define program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders .

Posted 10/30/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Program and Project Management, with a strong focus on Agile Methodology and stakeholder engagement. Proven ability to lead complex, cross-functional initiatives while ensuring alignment with strategic goals and delivering measurable outcomes.

Highest-signal resume keywords

Program ManagementAgile MethodologyStakeholder EngagementProject Change InitiativesRisk Identification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ControlsScope DevelopmentBudget ManagementStatus TrackingKey Performance IndicatorsDecision GovernanceChange ManagementRequirements IdentificationRoot Cause AnalysisSustainable Change Implementation

Soft Skills

Relationship BuildingTransparency in CommunicationProblem SolvingDecision MakingCollaboration

Tools & Technologies

Microsoft OfficeJira

Certifications & Qualifications

PMPBachelor's DegreeMaster's DegreeMBA

Industry Keywords

Cross-Functional TeamsHigh-Risk ProgramsRegulatory MaterialsExecutive ReportingInternational Experience

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Define program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
Work with project sponsors, cross-functional teams, and project managers to develop scope, deliverables, resources, work plans, budgets, and timing for change initiatives
Monitor execution through program milestones, status tracking, program plans, and key performance indicators
Identify requirements for cross-functional teams and external vendors
Identify risks and opportunities across multiple projects and lead decision-making for effective resolution
Meet with stakeholders to provide transparency into project issues and decisions, build relationships, uncover root causes, identify opportunities, and make recommendations
Oversee complex, high-risk, cross-functional programs affecting people, processes, and technology changes
Work with Operations and Technology leaders to implement sustainable change and monitor business outcomes
Deliver regulatory and executive materials and ensure results align with program strategy, simplification, and new capabilities

Requirements

What you’ll need

3+ years of Program/Project Management experience
3+ years of Agile methodology experience
Demonstrated record of leading project change initiatives in large organizations
Proficiency with Microsoft Office products and Jira
Bachelor’s degree
Preferred: Master’s degree or MBA
Preferred: International experience
Preferred: PMP (Project Management Professional)
Availability for 1st shift
40 hours per week

Benefits

Comp & perks

Opportunities to learn, grow, and make an impact
Inclusive workplace commitment
Support for teammates’ physical, emotional, and financial wellness
Recognition and rewards for performance
In-office culture with an appropriate level of flexibility based on role-specific considerations