Global Credit Operations – Change & Transformation Program Manager

Bank of America

. Oversee programs and projects for corporate change initiatives affecting how the bank does business, provides products or services, or executes functions .

Posted 10/30/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Program and Project Management, with a strong focus on Agile methodology and the ability to lead complex change initiatives in large organizations. Proficient in stakeholder communication, risk management, and delivering results aligned with strategic objectives.

Highest-signal resume keywords

Program ManagementProject ManagementAgile MethodologyMicrosoft Office ProficiencyJira

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProject ManagementAgile MethodologyRisk ManagementKPI TrackingChange ManagementBudget DevelopmentScope DefinitionDecision GovernanceCross-Functional Collaboration

Soft Skills

CommunicationInfluencingNegotiationStakeholder ManagementProblem-Solving

Tools & Technologies

Microsoft OfficeJira

Certifications & Qualifications

PMPMaster's DegreeMBA

Industry Keywords

Corporate Change InitiativesRegulatory ComplianceCross-Functional ProgramsSustainable ChangeExecutive Communication

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Oversee programs and projects for corporate change initiatives affecting how the bank does business, provides products or services, or executes functions
Serve as the primary contact for department managers on critical change initiatives
Communicate, influence, and negotiate vertically and horizontally to obtain or leverage resources
Deliver regulatory and executive materials
Ensure results align with program strategy, simplification, and new capabilities
Manage complex, high-risk, cross-functional programs involving people, process, and technology changes
Work with Operations and Technology leaders to develop plans for sustainable change
Monitor execution to ensure expected business outcomes are realized
Define program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working
Develop scope, deliverables, resources, work plans, budgets, and timelines with sponsors, teams, and project managers
Track milestones and statuses, develop program plans, and measure progress against KPIs
Identify requirements for cross-functional teams and external vendors
Identify risks and opportunities across multiple projects and lead decision-making for resolution
Provide stakeholders transparency into project issues and decisions, uncover root causes, identify opportunities, and make recommendations

Requirements

What you’ll need

3+ years of Program/Project Management experience
3+ years of Agile methodology experience
Demonstrated record of leading project change initiatives in large organizations
Proficiency with Microsoft Office products and Jira
Bachelor’s degree
Ability to work 1st shift
40 hours per week
Preferred: Master’s degree or MBA
Preferred: International experience
Preferred: PMP (Project Management Professional)

Benefits

Comp & perks

Inclusive workplace commitment
Opportunities to learn, grow, and make an impact
Support for teammates’ physical, emotional, and financial wellness
Recognition and rewards for performance
In-office culture with an appropriate level of flexibility based on role-specific considerations