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Home Loans Coach
Bank of America. Provide a strategically impactful learning culture that develops teammates while supporting Consumer Lending priorities and performance targets .
About the role
Key responsibilities & impact- Provide a strategically impactful learning culture that develops teammates while supporting Consumer Lending priorities and performance targets
- Serve as point of integration for Lending & Client Delivery Support Executives and the Academy
- Offer real-time support for lending and CDS through loan-level support, 1:1 coaching and group sessions
- Collaborate with Site/Region Leadership to solve proficiency gaps
- Create proficiency plans and facilitate planned skill-builder sessions for lending specialists, lending client associates and managers
- Provide structured support for new-to-role teammates
- Deliver support plans for teammates returning from leave
- Provide training support for initiative deployments to drive adoption
- Participate in Regional and Site leadership routines and collaborate directly with leaders
- Collaborate across channels and teams on priority initiatives
- Conduct call and file reviews to provide insights and create plans addressing proficiency gaps
- Champion key activities and metrics including Digital, Systems, Pricing, Salesforce, Products and programs, and soft skills
Requirements
What you’ll need- Employee development or coaching experience (2+ years)
- Deep understanding of end-to-end home loans Sales, Underwriting, Fulfillment processes and reporting
- Project Management experience
- Data analysis experience
- Ability to build training material in PowerPoint
- Results oriented
- Strong facilitation skills and executive presence
- Excellent prioritization, time management and organizational skills
- Strong written and verbal communication skills to ensure knowledge transfer
- Strong leadership skills and ability to collaborate and influence
- Command of PowerPoint and Excel
- Ability to engage with and communicate project plans to Senior leaders
- Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
- Shift: 1st shift (United States of America)
- Hours Per Week: 40
- Desired: 2 year+ leadership experience; Home Loan origination; Experience developing and deploying learning plans; Process Design; Financial Center experience; Bachelor’s Degree in related field
Benefits
Comp & perks- Affordable, competitive and flexible benefits
- Support for teammates’ physical, emotional, and financial wellness
- Opportunities to learn, grow, build a career and make an impact
- In-office culture supporting collaboration, engagement and career development
- 40 hours per week
- 1st shift