Horizontal Process Design Consultant – Enterprise Transaction Services

Bank of America

. Analyze, design, and optimize business processes supporting transformation objectives .

Posted 9/28/2026full-timeNewark • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement methodologies such as Lean Six Sigma and Design for Six Sigma, with a strong focus on operational excellence and business transformation. Proficient in project management principles and capable of driving cross-functional initiatives while ensuring stakeholder engagement and effective communication.

Highest-signal resume keywords

Lean Six SigmaProcess ImprovementProject ManagementData ManagementAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DesignBusiness Process ImprovementOperational ExcellenceChange ManagementData AnalyticsRisk AssessmentProcess EngineeringSIPOCRACI Process MapsControl Plans

Soft Skills

Problem-SolvingAttention to DetailCommunicationOrganizational SkillsFacilitation

Tools & Technologies

Microsoft OfficeMicrosoft ProjectMicrosoft VisioMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

Lean Six Sigma Green BeltLean Six Sigma Black Belt

Industry Keywords

Business TransformationOperational ExcellenceProcess Re-engineeringStakeholder EngagementCross-Functional Initiatives

About the role

Key responsibilities & impact

Analyze, design, and optimize business processes supporting transformation objectives
Analyze processes and document business case opportunities
Implement process improvement and transformation initiatives supporting Operational Excellence
Execute change initiatives to improve cost efficiency, quality, productivity, and risk mitigation
Work with business leaders and subject matter experts
Ensure collaboration and transparency across integrated business and technology teams
Drive solution execution within budget and timeline
Implement low to moderately complex solutions addressing issues and risks
Gather information from Line of Business partners to identify and implement solutions
Establish continuous process improvement using process engineering best practices and reusable technology solutions
Use analytics and critical thinking to translate business problems into structured, design-oriented solutions with defined business-case benefits
Support enterprise change-management deliverables, including project charters, SIPOC, RACI process maps, risk assessments, control plans, and related artifacts

Requirements

What you’ll need

3+ years relevant work experience with business and technology projects including process improvement/re-engineering and technology change efforts
Experience in process design, business process improvement, operational excellence, or business transformation roles
Strong knowledge of Lean Six Sigma, Design for Six Sigma (DFSS), and process improvement methodologies
Proven ability to influence stakeholders and lead cross-functional initiatives
Strong analytical, problem-solving, and project execution skills
Ability to work in a fast-paced environment while maintaining attention to detail and accuracy
Ability to facilitate meetings, capture key outcomes/actions and own product documentation
Intermediate proficiency using Microsoft Office products such as Copilot, Word, Excel, PowerPoint, Project and Visio
Strong decision-making skills with an assertive and proactive communication style
Strong verbal, written, presentation, and active listening skills
Proficiency in data management and strong data analytic capability
Strong organizational skills and ability to handle multiple tasks
Critical thinking and risk-mindedness
Lean Six Sigma Green Belt or Black Belt certification preferred
Experience supporting and participating in technology change efforts
Proficiency in understanding technology and data management
5+ years of project management experience with understanding of project management and process development principles and frameworks

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Full-time schedule with 40 hours per week