Investment Consultant II

Bank of America

. Provide prospects and self-directed investors with financial guidance and assistance based on their needs .

Posted 11/3/2026full-timeRiverside • Rhode Island • United StatesJunior💰 $29 - $36 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial guidance, investment products, and trading strategies while delivering exceptional client service and maintaining compliance with regulatory requirements. Possesses strong analytical, organizational, and communication skills to effectively manage client interactions and resolve issues.

Highest-signal resume keywords

Series 7 CertificationSeries 66 CertificationFinancial Market KnowledgeClient Relationship ManagementCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investment Products KnowledgeTrading StrategiesSecurities Transactions ExecutionBrokerage Consumer Website NavigationAnalytical Skills

Soft Skills

Active ListeningEmpathyDetail-OrientedInterpersonal SkillsMultitasking Ability

Tools & Technologies

Call Center SystemsFinancial Software

Certifications & Qualifications

Series 7Series 66

Industry Keywords

Financial GuidanceClient SatisfactionPerformance GoalsSAFE Act RegistrationBrokerage Experience

About the role

Key responsibilities & impact

Provide prospects and self-directed investors with financial guidance and assistance based on their needs
Educate potential and existing clients about investment products, services, and trading strategies
Deliver on performance goals by uncovering additional client needs, deepening relationships, and referring clients to business counterparts
Answer general account inquiries and deliver exceptional client service
Execute and confirm trade orders and securities transactions initiated by self-directed clients
Assist clients with brokerage consumer website usage and navigation
Research and resolve client requests
Maintain current knowledge of Merrill products, policies, services, financial markets, and regulations
Assist clients with servicing and trading needs through inbound and outbound phone interactions
Manage, research, and communicate resolutions to client issues
Obtain and maintain required SAFE Act registration, including background check and federal registry requirements

Requirements

What you’ll need

Series 7 and Series 66 or equivalent; if not currently held, Series 66 must be obtained within 90 days
Demonstrated passion and interest in financial markets
Excellent customer service skills, active listening, and empathy
Strong analytical and organizational skills
Detail-oriented with good follow-up skills
Strong interpersonal skills
Ability to multitask in a dynamic environment
Basic knowledge of the organization, products, and/or services
Knowledge of financial markets and trading strategies
Excellent verbal and written communication skills
Ability to meet and exceed productivity and performance goals
Technologically savvy and able to quickly learn new systems
Ability to adapt and seek solutions in a fast-paced environment
Flexibility to work assigned shift within center hours of operation
Strong desire for point-of-call resolution
Focus on client satisfaction
Call center experience preferred but not required
Previous brokerage experience is a plus
1+ years of financial industry experience

Benefits

Comp & perks

Formulaic incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support for employees
Opportunities to learn, grow, and make an impact
Inclusive workplace
Support for physical, emotional, and financial wellness
Performance recognition and rewards