Merchant Portfolio Analyst

Bank of America

. Serve as the primary escalation point for clients in an assigned portfolio .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $80,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, issue resolution, and financial analysis, with a strong focus on enhancing client experience and retention. Proficient in supporting multi-platform operations and understanding of industry trends and regulatory developments.

Highest-signal resume keywords

Client Relationship ManagementFinancial AnalysisIssue ResolutionCommunication SkillsUnderstanding of POS Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial AnalysisBasic Accounting PrinciplesReconciliation ProcessesAuthorization PlatformsSettlement PlatformsReportingTroubleshootingBilling ManagementPerformance MonitoringConflict Resolution

Soft Skills

Customer-Focused ApproachStrong Verbal CommunicationStrong Written CommunicationPresentation SkillsNegotiation Skills

Tools & Technologies

3rd Party System ArchitectureProcessing PlatformsConnectivity SolutionsFunding SolutionsReconciliation Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Client ExperienceChargebacksEscrowBillingPayment ProcessingOperational IssuesProduct KnowledgeRegulatory DevelopmentsIndustry Trends

About the role

Key responsibilities & impact

Serve as the primary escalation point for clients in an assigned portfolio
Identify, analyze, and resolve client issues
Expand client awareness of self-servicing options
Deepen existing client relationships and optimize client experience and retention
Provide multi-platform support across 5–10 processing platforms
Deliver client education on products and reconciliation tools
Handle billing and invoices
Manage boarding processes, including new location setup and entitlement changes
Support transaction authorization and processing information
Resolve chargebacks, collection, escrow, and pending items
Address equipment inquiries and issues
Investigate funding delays and missing payments
Troubleshoot, diagnose, and resolve authorization, funding, reporting, network, connectivity, and file transmission issues
Manage reporting

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Understanding of basic accounting principles
Financial analysis skills including customer revenue, fees/billing, and reconciliation processes
Strong verbal, written, and presentation communication skills
Conflict resolution skills
Customer-focused approach
Ability to identify, analyze, resolve, and escalate operational issues
Understanding of 3rd party system architecture, POS systems, gateways, connectivity, authorization platforms, settlement platforms, reporting, and funding solutions
Ability to support performance monitoring and tracking
Industry and associated product knowledge preferred
Knowledge of industry and product trends and regulatory developments
Negotiation skills
Ability to work 1st shift
Ability to work 40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
Annual discretionary incentive plan eligibility
Paid time off
Employee resources and support