Merchant Portfolio Analyst – MPA

Bank of America

. Serve as the primary escalation point for clients in an assigned portfolio .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $80,000 - $103,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, issue resolution, and financial analysis, with a strong focus on enhancing the client experience and optimizing operational processes. Proficient in managing multi-platform support and collaborating with stakeholders to ensure effective communication and problem-solving.

Highest-signal resume keywords

Client Relationship ManagementFinancial Analysis SkillsIssue ResolutionMulti-Platform SupportCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Accounting PrinciplesFinancial AnalysisReconciliation ProcessesTransaction AuthorizationBilling ManagementPerformance MonitoringData ManagementPortfolio ManagementConflict ResolutionProblem Solving

Soft Skills

Customer-Focused ApproachAdaptabilityCritical ThinkingCollaborationAttention to Detail

Tools & Technologies

POS SystemsAuthorization PlatformsSettlement PlatformsReporting ToolsConnectivity Solutions

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Client RetentionSelf-Servicing OptionsEscalation ManagementChargebacksRegulatory Developments

About the role

Key responsibilities & impact

Serve as the primary escalation point for clients in an assigned portfolio
Identify, analyze, and resolve client issues
Expand client awareness of available self-servicing options
Deepen existing client relationships and optimize the client experience
Support client retention
Provide multi-platform support across 5–10 processing platforms
Educate clients on products and reconciliation tools
Handle billing and invoices
Manage new location setup and entitlement changes through boarding processes
Provide transaction authorization and processing information
Resolve chargebacks, collection, escrow, and pending items
Handle equipment inquiries and issues
Resolve funding delays or missing payments
Troubleshoot, diagnose, and resolve authorization, funding, reporting, network, connectivity, and file transmission issues
Address rejects, duplications, reversals, and special processing issues
Manage reporting
Communicate with and collaborate with internal and external stakeholders
Escalate issues as needed

Requirements

What you’ll need

High School Diploma / GED / Secondary School or equivalent
Ability to focus attention, time, and resources on highest-priority clients and opportunities
Ability to prioritize issues and track requests to completion
Understanding of basic accounting principles
Financial analysis skills including customer revenue, fees/billing, and reconciliation processes
Strong verbal, written, and presentation communication skills
Conflict resolution skills
Customer-focused approach
Ability to identify, analyze, and resolve operational issues
Ability to collaborate with internal and external stakeholders
Knowledge of third-party system architecture, POS systems, gateways, connectivity, authorization platforms, settlement platforms, reporting, and funding solutions
Ability to monitor and track performance
Industry and product knowledge, including trends and regulatory developments
Negotiation skills
Adaptability, critical thinking, problem solving, account management, attention to detail, collaboration, data management, portfolio management, learning delivery, oral and written communications, and prioritization
Ability to work 1st shift
40 hours per week

Benefits

Comp & perks

Inclusive workplace and culture of caring
Opportunities to learn, grow, and build a career
Support for physical, emotional, and financial wellness
Affordable, competitive, and flexible benefits
Annual discretionary incentive plan eligibility
Paid time off
Resources and support to make an impact
Benefits eligibility