Midrange Batch Analyst – Production Operations Specialist II

Bank of America

. Serve as the first point of contact for requests and service failure incidents .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $88,900 - $143,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application development and production support, with a strong focus on incident resolution, process improvement, and effective communication across cross-functional teams. Proficient in monitoring and supporting business-critical applications while adhering to service level agreements.

Highest-signal resume keywords

Application Development SupportTriage And Issue ResolutionUnix Shell ScriptingETL/DataStageAutosys And JIL

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Production L2/L3 SupportTriage And Issue ResolutionUnix CommandsETL/DataStageHadoopMEMSQLRDBMSSQLOracleDB2

Soft Skills

Good Communication SkillsTime ManagementTeam CollaborationAdaptabilityLeadership

Tools & Technologies

AutosysJILNDMFTPMonitoring Tools

Industry Keywords

Service Level AgreementsOperational ExcellenceProcess ImprovementIncident ManagementBatch Cycle Management

Tech Stack

Tools & technologies

ETLHadoopOracleRDBMSShell ScriptingSQLUnix

About the role

Key responsibilities & impact

Serve as the first point of contact for requests and service failure incidents
Maintain stability for a portfolio of applications
Document or modify knowledge, investigate issues, identify incidents, mitigate impacts, and participate in triage
Work with technology teams to identify and resolve issues
Follow Standard Operating Procedures and propose improvements to monitoring, alerting, and configuration
Monitor and support business-critical application components and infrastructure
Respond to production incident alerts and resolve issues before customer service interruption
Fulfill user, operations, auditor, and regulator requests within service level agreements
Drive operational excellence through process improvement and monitoring development
Onboard monitoring tools and applications in systems of record
Research potential production incidents and identify and implement automation opportunities
Communicate infrastructure, application, client impact, and failure-point details to management
Provide environment and incident status reporting in operational meetings
Perform environment routing and cycling and implement splash pages
Liaise with development teams to design and configure auto provisioning, STR, and STP
Manage aged revocation monitoring and fix application and systems-of-record defects
Prepare technical documentation and troubleshooting procedures
Influence and direct team activities for special initiatives and projects without direct reports
Execute, monitor, and support batch cycles across multiple test environments
Triage batch failures, escalate issues, and work with application and technology teams on resolution
Ensure batch cycles meet SLAs
Communicate with leadership, peers, and application teams
Provide leadership to onshore and offshore team members
Adhere to technical and change implementation standards and procedures
Identify process improvements, risks, and efficiency opportunities

Requirements

What you’ll need

Application Development and/or production L2/L3 support experience
Strong triage and issue resolution skills
Ability to manage time effectively and handle multiple tasks and deliverables simultaneously
Experience/ability working in highly integrated, fast-paced, high-volume environments
Ability to learn and adapt quickly with application and technology changes
Ability to work in cross-functional and multi-location teams
Good communication skills
Ability to work well with team members
Experience with Autosys and JIL
Unix commands and Unix shell scripting
ETL/DataStage
Hadoop
MEMSQL
RDBMS and SQL experience in Oracle, DB2, and Vertica
NDM and FTP
1st shift availability in the United States of America
40 hours per week

Benefits

Comp & perks

Discretionary incentive eligible; eligible to participate in the annual discretionary plan
Annual discretionary award based on individual performance, line of business/group performance, and overall Company success
Benefits eligible
Paid time off
Resources and support for employees
In-office flexibility based on role-specific responsibilities and business needs