Operations Analyst

Bank of America

. Analyze day-to-day issues, research them, and provide resolutions within a business unit .

Posted 10/6/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical thinking and problem-solving skills to effectively manage operational processes and improve efficiency. Proficient in data management, reporting, and providing functional expertise to support business initiatives.

Highest-signal resume keywords

Data EntryProject ManagementBusiness AnalyticsRisk ManagementAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ManagementReportingProcess DesignProcedure ExecutionBusiness KnowledgePerformance ManagementMonitoringSurveillanceTestingProcess Performance Management

Soft Skills

Time ManagementCollaborationStrong Written CommunicationPresentation SkillsAttention to Detail

Tools & Technologies

Microsoft Office

Industry Keywords

Operational ProcessesBusiness UnitService-Level AgreementsInternal ControlsProcess Improvements

About the role

Key responsibilities & impact

Analyze day-to-day issues, research them, and provide resolutions within a business unit
Support defined procedures and routine analytics
Create reports and complete exception processing
Handle day-to-day Operations processes and complete workflows by established deadlines
Provide guidance to other team members
Assist internal business partners and provide functional expertise
Perform routine item-processing functions under moderate supervision
Coordinate implementation of products, services, and operational solutions
Support the design, documentation, implementation, and monitoring of new products and services
Provide guidance on procedural, technical, and operational changes
Expand business product knowledge within the operations environment
Develop relationships with partners and teammates
Inspect data to identify issues and trends
Collect and interpret data to validate operational processes
Handle operational activities and queries across one or multiple lines of business
Adhere to internal deadlines and agreed service-level agreements
Provide functional expertise to business-unit projects and initiatives
Maintain internal operational and financial controls within the business unit’s risk appetite
Review processes for efficiency and implement process improvements

Requirements

What you’ll need

Data Entry
Time Management
Design Thinking
Procedure Execution
Risk Management
Strong written and verbal communication skills
Business knowledge and acumen
Intermediate to advanced Microsoft Office and keyboarding skills
Presentation Skills
Project Management
Organizational Skills
Performance Management
Research
Analytical Thinking
Problem Solving
Collaboration
Ability to deliver clear and understandable messages to varied audiences
Comfortable working independently and managing deadlines
Ability to research, analyze, and thoughtfully resolve escalations
Customer service and/or call center experience
Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking
40 hours per week
Must work in the United States of America time zone/shift context

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, build a career, and make an impact
Inclusive workplace and career development opportunities
Flexibility based on role-specific responsibilities and business needs