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Operations Analyst – EMEA Wire Exception & Repair
Bank of America. Analyze day-to-day issues, research, and provide resolutions for issues within a business unit .
Tech Stack
Tools & technologiesSwift
About the role
Key responsibilities & impact- Analyze day-to-day issues, research, and provide resolutions for issues within a business unit
- Analyze wire instructions to repair complex wire payments for EMEA clients
- Adhere to internal production standards and execute procedures accurately
- Learn and understand payment processing, wire lifecycles, wire transfer products, and wire settlement flows
- Navigate multiple processing applications during research and exception processing
- Execute procedural, system, and operational changes within wire processing functions
- Collect and interpret data to validate operational processes
- Assist with implementation of products, services, and operational solutions
- Support the design, documentation, implementation, and monitoring of new products and services
- Provide guidance on procedural, technical, and operational changes
- Expand business product knowledge within the operations environment
- Build relationships with partners and teammates
- Inspect data to identify issues and trends
- Create reports and complete exception processing
Requirements
What you’ll need- Minimum of 1 year experience with Wires or research and analysis experience in a production environment
- Ability to multitask using various systems/applications
- Excellent time management and prioritization skills, with ability to meet deadlines under pressure
- Strong ability to work both independently and collaboratively
- Excellent communication/organizational skills
- Proficient work experience with Microsoft Office Suite, especially Excel
- Availability Monday–Friday, 5am–2pm EST
- Overtime as needed
- Adherence to the London holiday schedule
- Knowledge of GIN applications, WTX, ARIES, JIRA, Intix Applications, eTask, or SWIFT applications is a plus
- Working knowledge of payment investigation systems
- Financial industry experience
Benefits
Comp & perks- Benefits eligible
- Paid time off
- Resources and support for employees
- In-office culture supporting collaboration, engagement, and career development
- Opportunities to learn, grow, and make an impact
- Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness