Operations Analyst – Practice Solutions

Bank of America

. Analyze day-to-day issues within a business unit .

Posted 10/6/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in analyzing business unit issues, providing resolutions, and supporting operational processes. Proficient in data collection and interpretation, with a strong ability to foster collaboration and maintain partnerships within a fast-paced environment.

Highest-signal resume keywords

Knowledge Of Practice SolutionsGCI & KYC ExperienceSaleslogix (SLX)SalesForce (GBSF)Quality Assurance (QA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisOperational Process ValidationReport CreationException ProcessingImplementation Coordination

Soft Skills

Collaborative Team EnvironmentFeedback ReceptionAdaptabilityCompeting Priorities Management

About the role

Key responsibilities & impact

Analyze day-to-day issues within a business unit
Research issues and provide resolutions
Support defined procedures and routine analytics
Create reports and complete exception processing
Assist with implementation coordination for products, services, and operational solutions
Support the design, documentation, implementation, and monitoring of new products and services
Provide guidance on procedural, technical, and operational changes
Expand business product knowledge within the operations environment
Build relationships with partners and teammates
Inspect data to identify issues and trends
Collect and interpret data to validate operational processes

Requirements

What you’ll need

Knowledge of Practice Solutions and/or Programs processes
Strong willingness to receive feedback and apply coaching effectively
Ability to foster a positive and collaborative team environment
Ability to manage competing priorities in a fast-paced environment while maintaining accuracy and productivity
Ability to work efficiently across multiple systems and platforms
Previous GCI & KYC experience (desired)
Ability to maintain strong partnerships with customer-facing teams (desired)
Ability to quickly adapt to new technology, systems, and business requirements (desired)
Knowledge of Saleslogix (SLX) and SalesForce (GBSF) (desired)
Previous Quality Assurance (QA) background (desired)
Ability to work 40 hours per week
1st shift availability in the United States of America

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office flexibility based on role-specific responsibilities and business needs