Operations Analyst – Research & Adjustments

Bank of America

. Analyze day-to-day issues and provide resolutions for issues identified within a business unit .

Posted 11/9/2026full-timeDallas • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Check Operations and Research & Adjustments processes, with a strong focus on quality assurance, data analysis, and operational compliance. Capable of developing and maintaining operational procedures while effectively collaborating with business partners to enhance process performance.

Highest-signal resume keywords

Check Operations ExperienceResearch & Adjustments ExpertiseQuality Assurance ReviewsData AnalysisOperational Procedures Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Check ProcessingTransaction ProcessingException HandlingData ManagementBusiness AnalyticsProcess DesignMonitoringReportingValidationProcess Effectiveness

Soft Skills

Attention to DetailCustomer and Client FocusCritical ThinkingAdaptabilityWritten Communications

Tools & Technologies

Check Operations ApplicationsOperational Systems

Industry Keywords

Financial OperationsPolicies and Procedures ManagementProcess Performance ManagementQuality ReviewsOperational Judgment

About the role

Key responsibilities & impact

Analyze day-to-day issues and provide resolutions for issues identified within a business unit
Support defined procedures and routine analytics
Create reports and complete exception processing
Conduct objective Quality Assurance reviews of completed Research & Adjustments casework
Validate adherence to procedures, policy requirements, and established decisioning standards
Serve as a subject matter expert in Research & Adjustments processes
Identify errors, inconsistencies, control gaps, and process improvement opportunities
Assist with implementation coordination for products, services, and operational solutions
Support design, documentation, implementation, and monitoring of new products and services
Provide guidance on procedural, technical, and operational changes
Expand business product knowledge within the operations environment
Build relationships with partners and teammates
Inspect data to identify issues and trends
Collect and interpret data to validate operational processes

Requirements

What you’ll need

2+ years of experience in Check Operations, check processing, Research & Adjustments, or a closely related financial operations environment
Working knowledge of end-to-end check processing and Research & Adjustments processes, including transaction processing, exception handling, research, adjustments, and resolution
Experience using Check Operations applications, reports, procedures, and supporting systems to research, process, validate, or resolve check transactions
Experience conducting quality reviews, transaction testing, validation, monitoring, or similar activities to assess accuracy and adherence to established requirements
Ability to research transactions and supporting documentation, analyze data, identify discrepancies, and determine appropriate resolution or escalation
Ability to interpret and consistently apply detailed procedures, business requirements, testing criteria, and established processing standards
Ability to independently evaluate transactions and supporting information, exercise sound operational judgment, identify potential processing or control gaps, and escalate concerns appropriately
Experience developing, writing, or maintaining operational procedures and process documentation
Strong written and verbal communication skills
Ability to work independently, make timely decisions within established authority, and take appropriate action with limited direction
Ability to collaborate effectively with peers and business partners, receive and incorporate feedback, and contribute to a team-oriented environment
Ability to work additional hours, including overtime, as required to support business needs
Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Potential overtime for additional hours worked as required