Operations Analyst – Research & Adjustments, Enterprise Transaction Services

Bank of America

. Analyze day-to-day issues and provide resolutions for issues within a business unit .

Posted 11/9/2026full-timeDallas • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Check Operations and Research & Adjustments processes, with a strong ability to analyze data, validate operational procedures, and conduct quality assurance reviews. Proven track record in developing and maintaining operational documentation while effectively collaborating with business partners.

Highest-signal resume keywords

Check Operations ExperienceResearch & Adjustments KnowledgeQuality Assurance Review SkillsData Analysis and InterpretationOperational Procedure Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Check ProcessingTransaction ProcessingException HandlingData ValidationOperational JudgmentProcess DocumentationQuality ReviewsMonitoringResolution IdentificationDiscrepancy Analysis

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationIndependent Decision-MakingCollaborationRelationship Building

Tools & Technologies

Check Operations ApplicationsReporting SystemsOperational Procedures

Industry Keywords

Financial OperationsOperational StandardsBusiness RequirementsProcessing StandardsControl Gaps

About the role

Key responsibilities & impact

Analyze day-to-day issues and provide resolutions for issues within a business unit
Support defined procedures and routine analytics
Create reports and complete exception processing
Conduct objective Quality Assurance reviews of completed Research & Adjustments casework
Validate adherence to procedures, policy requirements, and decisioning standards
Identify errors, inconsistencies, control gaps, and process improvement opportunities
Coordinate implementation of products, services, and operational solutions
Support design, documentation, implementation, and monitoring of new products and services
Provide guidance on procedural, technical, and operational changes
Expand business product knowledge within the operations environment
Build relationships with partners and teammates
Inspect data to identify issues and trends
Collect and interpret data to validate operational processes

Requirements

What you’ll need

2+ years of experience in Check Operations, check processing, Research & Adjustments, or a closely related financial operations environment
Working knowledge of end-to-end check processing and Research & Adjustments processes, including transaction processing, exception handling, research, adjustments, and resolution
Experience using Check Operations applications, reports, procedures, and supporting systems to research, process, validate, or resolve check transactions
Experience conducting quality reviews, transaction testing, validation, monitoring, or similar activities
Ability to research transactions and supporting documentation, analyze data, identify discrepancies, and determine appropriate resolution or escalation
Ability to interpret and apply detailed procedures, business requirements, testing criteria, and processing standards
Ability to independently evaluate transactions, exercise operational judgment, identify processing or control gaps, and escalate concerns
Experience developing, writing, or maintaining operational procedures and process documentation
Strong written and verbal communication skills
Ability to work independently and make timely decisions with limited direction
Ability to collaborate effectively with peers and business partners
Ability to work additional hours, including overtime, as required
Ability to work onsite if selected, in accordance with the workplace excellence policy

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Career development opportunities
Flexible work arrangements based on role-specific responsibilities and business needs