Operations Analyst – Returns and Exceptions

Bank of America

. Analyze day-to-day issues, research them, and provide resolutions for issues identified within a business unit .

Posted 11/5/2026full-timeDallas • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Check Operations and Returns & Exceptions processes, with a strong ability to analyze data, validate operational procedures, and implement process improvements. Proficient in conducting quality assurance reviews and ensuring adherence to established standards and policies.

Highest-signal resume keywords

Check Operations ExperienceReturns & Exceptions ExpertiseData AnalysisQuality Assurance ReviewsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Check ProcessingOperational WorkflowsException HandlingTransaction ProcessingQuality ReviewsData ManagementBusiness AnalyticsReportingProcess DesignMonitoring

Soft Skills

Attention to DetailCustomer and Client FocusAdaptabilityCritical ThinkingWritten Communications

Tools & Technologies

Check Operations ApplicationsReporting Systems

Industry Keywords

Financial OperationsPolicies and Procedures ManagementProcess Performance ManagementSurveillance and TestingOperational Solutions

About the role

Key responsibilities & impact

Analyze day-to-day issues, research them, and provide resolutions for issues identified within a business unit
Support defined procedures and routine analytics
Create reports and complete exception processing
Conduct objective Quality Assurance reviews of completed Returns & Exceptions casework
Validate adherence to procedures, policy requirements, established decisioning standards, and quality standards
Operate independently from day-to-day production activities
Serve as a subject matter expert in Returns & Exceptions processes
Identify errors, inconsistencies, control gaps, and opportunities for process improvement
Assist with coordination of implementation for products, services, and operational solutions
Support the design, documentation, implementation, and monitoring of new products and services
Provide guidance regarding procedural, technical, and operational changes
Expand business products knowledge within the operations environment
Build relationships with partners and teammates
Inspect data to identify issues and trends
Collect and interpret data to validate operational processes

Requirements

What you’ll need

2+ years of experience in Check Operations, check processing, or a closely related financial operations environment preferred
Strong working knowledge of end-to-end check processing, including operational workflows, exception handling, research, and transaction processing
Experience working with Check Operations applications, reports, procedures, and supporting systems used to research, process, or validate check transactions
Preferred experience with quality reviews, transaction testing, validation, monitoring, or similar activities
Ability to research transactions, analyze data and supporting documentation, identify discrepancies, and determine appropriate resolution or escalation
Ability to interpret and consistently apply detailed Check Operations procedures, business requirements, testing criteria, and established processing standards
Ability to independently evaluate transactions and supporting information, identify potential processing or control gaps, and escalate concerns appropriately
3+ years of direct Returns & Exceptions (R&E) experience required
Advanced knowledge of R&E workflows, procedures, decision criteria, and exception handling processes
Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Career development opportunities
In-office culture supporting collaboration and engagement