Operations Analyst – Returns and Exceptions

Bank of America

. Analyze day-to-day issues within a business unit .

Posted 11/5/2026full-timeDallas • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Check Operations and Returns & Exceptions processes, with a strong ability to analyze data, validate adherence to quality standards, and implement operational solutions. Proficient in conducting quality assurance reviews and identifying process improvement opportunities.

Highest-signal resume keywords

Check Operations ExperienceReturns & Exceptions ExpertiseData AnalysisQuality Assurance ReviewsProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Check ProcessingException HandlingTransaction ProcessingOperational WorkflowsCase ResearchValidationMonitoringReportingBusiness AnalyticsProcess Design

Soft Skills

Attention to DetailCustomer and Client FocusCritical ThinkingAdaptabilityWritten Communications

Industry Keywords

Financial OperationsPolicies and Procedures ManagementProcess Performance ManagementSurveillance and TestingDecision Criteria

About the role

Key responsibilities & impact

Analyze day-to-day issues within a business unit
Research issues and provide resolutions
Support defined procedures and routine analytics
Create reports and complete exception processing
Conduct objective Quality Assurance reviews of completed Returns & Exceptions casework
Validate adherence to procedures, policy requirements, decisioning standards, and quality standards
Identify errors, inconsistencies, control gaps, and process improvement opportunities
Serve as a subject matter expert in Returns & Exceptions processes
Assist with coordination of implementation for products, services, and operational solutions
Support the design, documentation, implementation, and monitoring of new products and services
Provide guidance regarding procedural, technical, and operational changes
Expand business product knowledge within the operations environment
Build relationships with partners and teammates
Inspect data to identify issues and trends
Collect and interpret data to validate operational processes

Requirements

What you’ll need

2+ years of experience in Check Operations, check processing, or a closely related financial operations environment preferred
Strong working knowledge of end-to-end check processing, including operational workflows, exception handling, research, and transaction processing
Experience with Check Operations applications, reports, procedures, and supporting systems used to research, process, or validate check transactions
Preferred experience with quality reviews, transaction testing, validation, monitoring, or similar accuracy and compliance activities
Ability to research transactions, analyze data and supporting documentation, identify discrepancies, and determine appropriate resolution or escalation
Ability to interpret and consistently apply detailed Check Operations procedures, business requirements, testing criteria, and established processing standards
Ability to independently evaluate transactions and supporting information, identify potential processing or control gaps, and escalate concerns appropriately
3+ years of direct Returns & Exceptions (R&E) experience required
Demonstrated expertise in case research, exception processing and decisioning, and application of R&E procedures
Demonstrated advanced knowledge of R&E workflows, procedures, decision criteria, and exception handling processes
Ability to independently evaluate completed casework and validate adherence to established procedural and quality standards
Attention to Detail
Customer and Client Focus
Monitoring, Surveillance, and Testing
Process Performance Management
Research
Adaptability
Business Analytics
Critical Thinking
Reporting
Written Communications
Data Management
Policies, Procedures, and Guidelines Management
Process Design
Process Effectiveness
Strategic Thinking
Must be able to work Monday through Friday, 8:00am to 5:00pm
40 hours per week

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Career development opportunities
Inclusive workplace and culture of caring