Operations Consultant

Bank of America

. Resolve complex day-to-day problems and research and execute complex transactions for a site/business unit .

Posted 10/9/2026full-timeEast Providence • Rhode Island • United StatesJuniorMid-Level💰 $61,500 - $101,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operations processes, including end-to-end invoice processing, data analysis, and process improvement. Proficient in utilizing analytics tools to drive automation initiatives and enhance operational efficiency across multiple business units.

Highest-signal resume keywords

Operations Process ImprovementData Analysis and ReportingInvoice Processing and ControlsStakeholder ManagementERP Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRoot Cause AnalysisKPI DevelopmentProcess RedesignAP Automation SolutionsSQLExcelTableauAlteryxOracle Cloud

Soft Skills

Communication SkillsAttention to DetailCritical ThinkingTime ManagementMultitasking

Tools & Technologies

Microsoft OfficeOracle APSAPWorkflow ToolsOCR Technologies

Industry Keywords

EMEA Tax RequirementsRegulatory ComplianceOperational DashboardsData Quality ManagementMaster Data Controls

Tech Stack

Tools & technologies

CloudERPOracleSQLTableau

About the role

Key responsibilities & impact

Resolve complex day-to-day problems and research and execute complex transactions for a site/business unit
Advise on the design, development, and implementation of complex products, systems, and services in an operations environment
Advise on projects and direct team activities related to special initiatives
Serve as a technical expert on operations processes and implications for other operations groups
Develop future-state approaches and facilitate program/initiative setup, execution, and control
Identify and recommend responsibilities and accountabilities for key programs and projects
Manage end-to-end invoice processing and controls across Appian Invoicing and Oracle AP
Monitor, interpret, and operationalize emerging Laws, Rules, and Regulations across international markets
Apply and oversee EMEA tax and reporting requirements
Analyze inquiry trends to identify root causes, training opportunities, and process improvements
Drive AI and automation initiatives from ideation through implementation
Support employees and vendors by resolving invoice and expense payment inquiries
Partner with Business Units, Operations, and Finance teams across multiple countries to meet SLAs and regulatory requirements
Support system enhancements, UAT, and process development initiatives

Requirements

What you’ll need

2+ years working experience in operations function / process improvement or change management
Excellent verbal and written communication skills, including presentation skills
Attention to detail
Analytical & Research Skills
Critical thinking
Proficient with Microsoft Office applications
Time management abilities
Must be able to multitask and work well within a team setting
Demonstrated experience using data to identify process inefficiencies, bottlenecks, exceptions, control gaps, and automation opportunities
Strong analytical skills with the ability to evaluate large datasets and translate findings into actionable business improvements
Experience developing KPIs, performance metrics, operational dashboards, and executive reporting
Ability to perform root cause analysis on invoice, payment, supplier, and process-related issues
Advanced proficiency with Excel, Tableau, Alteryx, SQL, or similar analytics tools
Experience with ERP platforms such as Oracle Cloud and SAP
Knowledge of AP automation solutions, workflow tools, OCR technologies, AI-enabled invoice processing, and straight-through processing concepts
Understanding data quality management, data governance, and master data controls
Ability to redesign processes to reduce manual effort, improve cycle times, increase data quality, and enhance control effectiveness
Ability to translate complex data insights into business-focused recommendations for leadership
Strong stakeholder management skills with experience collaborating across AP, Tax, Treasury, Technology, Accounting, Procurement, and Operations teams

Benefits

Comp & perks

Discretionary incentive eligible; eligible to participate in the annual discretionary plan
Industry-leading benefits
Paid time off
Resources and support to employees
In-office culture supporting collaboration, engagement, and career development
Opportunities to learn, grow, and make an impact