Operations Consultant

Bank of America

. Resolve complex day-to-day problems and research and execute complex transactions for a single site/business unit or smaller business units .

Posted 10/5/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and refining employee communications, training content, and internal resources while effectively managing complex problems and executing solutions. Proficient in project management methodologies and skilled in building partnerships across various levels of leadership.

Highest-signal resume keywords

Employee Communications DevelopmentProject Management MethodologiesMS Office ProficiencyTraining Content DevelopmentPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Problem ResolutionContent Management Systems FamiliarityTraining DevelopmentIncident ReportingProcedure Validation

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationTime ManagementCritical ThinkingNegotiation Skills

Tools & Technologies

MS WordMS PowerPointMS ExcelMS Outlook

Industry Keywords

Employee ReadinessBrand VoiceContinuous ImprovementBusiness Unit ManagementSubject Matter Expertise

About the role

Key responsibilities & impact

Resolve complex day-to-day problems and research and execute complex transactions for a single site/business unit or smaller business units
Advise on the design, development, and implementation of products, systems, and services using project management methodologies
Drive continuous improvement in employee confidence, engagement, and speed to proficiency
Develop and refine employee communications, including awareness messages, incident reports, system events, and monthly briefs
Facilitate development, presentations, and train-the-trainer activities
Edit and revise Employee Readiness content to align with Brand Voice and Readiness standards
Provide subject matter expertise across multiple NS&S segments
Maintain and improve Front Line Use resources, including procedure validation and internal website content
Manage and resolve complex problems and execute solutions for business units
Participate in the design, development, and implementation of complex products, systems, and services

Requirements

What you’ll need

1 year of professional experience
Strong ability to articulate complex ideas clearly and concisely in various formats
Excellent written and verbal communication skills
Proficiency in training content and internal communications development
Strong proficiency in MS Office (Word, PowerPoint, Excel, Outlook)
Familiarity with content management systems
Strong presentation skills, including presenting to various levels of leaders, departments, and teams
Ability and critical thinking skills to make sound business decisions
Excellent time management skills to navigate multiple tasks, competing priorities, and deadlines
Experience building partnerships with various levels of leaders and business partners
Strong negotiation skills
Strong and positive work ethic that excels in a team environment
High School Diploma / GED / Secondary School or equivalent

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development