Operations Consultant – Enterprise Correspondence Operations

Bank of America

. Resolve complex day-to-day problems and research and execute complex transactions for a business unit or site .

Posted 10/22/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data mapping, business analysis, and operational processes, with a strong focus on stakeholder management and communication. Proven ability to lead large-scale initiatives and drive continuous improvement in data quality and operational efficiency.

Highest-signal resume keywords

Data MappingBusiness AnalysisStakeholder ManagementProject ManagementAgile Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Mapping SpecificationsOperational Process DesignRequirements ManagementIssue ManagementAnalytical Skills

Soft Skills

Problem-SolvingCommunication SkillsInterpersonal SkillsMultitaskingInfluence Skills

Tools & Technologies

Microsoft OfficeJiraMessagePointC3/PASSWFT

Industry Keywords

Operational EfficiencyGovernanceContinuous ImprovementProject PlanningClient Engagement

About the role

Key responsibilities & impact

Resolve complex day-to-day problems and research and execute complex transactions for a business unit or site
Advise on the design, development, and implementation of complex products, systems, and services in an operations environment
Advise on projects and direct team activities related to special initiatives
Provide technical expertise on operations processes and their implications for other groups
Consult on present-state processes, develop future-state approaches, and facilitate implementations
Identify and recommend responsibilities and accountabilities for key programs and projects
Analyze business and correspondence requirements and translate them into data mapping specifications
Lead development, maintenance, and governance of data mapping documentation, including target codes, MPIDs, variables, and correspondence requirements
Identify mapping discrepancies, risks, dependencies, and impacts, driving resolution with business and technology partners
Manage mapping activities across requirements, peer review, approvals, development handoff, provisioning, and implementation readiness
Partner with Development, Testing, Operations, Provisioning, and Client Engagement teams to deliver correspondence solutions
Support MessagePoint and Exstream provisioning requirements and validate final configurations
Participate in project planning, intake reviews, release readiness, and issue resolution
Drive continuous improvement in data quality, operational efficiency, and governance

Requirements

What you’ll need

3 to 5 years of experience in data mapping, business analysis, or requirements management
3 to 5 years of experience leading large-scale initiatives across multiple business and technology teams with competing timelines
Strong analytical, problem-solving, and stakeholder management skills
Excellent communication and influence skills
Ability to multitask, work within short deadlines, and perform well under pressure
Outstanding interpersonal skills and ability to solicit input from others
Ability to work independently and as part of a virtual team
Ability to communicate project requirements, expectations, and status to leaders at all levels
Ability to identify, solve, or escalate issues to ensure timelines are met
Experience leading calls, meetings, and strategy sessions with medium-sized audiences
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
Issue management ability to identify, diagnose, and resolve production issues in collaboration with partners
Jira and Agile methodology experience
Experience utilizing enterprise systems including Messagepoint, C3/PAS, and SWFT
5+ years of project management or operational management skills or related experience (desired)
Operational process or process design experience (desired)

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development
Monday–Friday, 8:00am–5:00pm schedule
40 hours per week