Operations Consultant – Enterprise Correspondence Operations

Bank of America

. Resolve complex day-to-day problems and research and execute complex transactions for a business unit .

Posted 10/22/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data mapping, business analysis, and operational processes, with a strong focus on leading large-scale initiatives and driving continuous improvement in data quality and operational efficiency. Proficient in stakeholder management and effective communication across various levels of leadership.

Highest-signal resume keywords

Data MappingBusiness AnalysisProject ManagementOperational Process DesignStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Mapping DocumentationRequirements ManagementAnalytical SkillsProblem-Solving SkillsOperational Efficiency

Soft Skills

Excellent CommunicationInterpersonal SkillsMultitasking AbilityInfluence SkillsAbility to Work Independently

Tools & Technologies

Microsoft OfficeJiraMessagePointC3/PASSWFT

Industry Keywords

Agile MethodologyGovernance PracticesContinuous ImprovementProject PlanningIssue Management

About the role

Key responsibilities & impact

Resolve complex day-to-day problems and research and execute complex transactions for a business unit
Advise on the design, development, and implementation of complex products, systems, and services in an operations environment
Advise on projects and direct team activities related to special initiatives
Serve as a technical expert on operations processes and their implications for other groups
Assess present-state conditions, develop future-state approaches, and facilitate implementations
Identify and recommend responsibilities and accountabilities for key programs and projects
Analyze business and correspondence requirements and translate them into data mapping specifications
Lead the development, maintenance, and governance of data mapping documentation, including target codes, MPIDs, variables, and correspondence requirements
Identify mapping discrepancies, risks, dependencies, and impacts and drive resolution with business and technology partners
Manage mapping activities through requirements, peer review, approvals, development handoff, provisioning, and implementation readiness
Partner with Development, Testing, Operations, Provisioning, and Client Engagement teams to deliver correspondence solutions
Support MessagePoint and Exstream provisioning requirements and validate final configurations
Participate in project planning, intake reviews, release readiness activities, and issue resolution
Drive continuous improvement in data quality, operational efficiency, and governance practices

Requirements

What you’ll need

3 to 5 years of experience in data mapping, business analysis, or requirements management
3 to 5 years of experience leading large-scale initiatives across multiple business and technology teams with competing timelines
Strong analytical, problem-solving, and stakeholder management skills
Excellent communication and influence skills with the ability to drive decisions and outcomes
Ability to multitask, work within short deadlines, and perform well under pressure
Outstanding interpersonal skills and ability to solicit input from others
Ability to work independently and as part of a virtual team
Ability to effectively communicate project requirements, expectations, and status to leaders at all levels
Ability to identify, solve, or escalate issues to ensure timelines are met
Confidence and experience leading calls, meetings, and strategy sessions with medium-sized audiences
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
Issue management ability to identify, diagnose, and resolve production issues in collaboration with partners
Desired: Jira and Agile methodology
Desired: Experience with enterprise systems including Messagepoint, C3/PAS, and SWFT
Desired: 5+ years of project management or operational management skills or related experience
Desired: Operational process or process design experience

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Career development opportunities
In-office culture supporting collaboration, engagement, and career development
Full-time schedule, Monday–Friday, 8:00am–5:00pm
40 hours per week