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Operations Consultant
Bank of America. Resolve complex day-to-day problems and research and execute complex transactions for a site or business unit .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in access management and governance, with a strong focus on problem-solving, documentation, and stakeholder communication. Proficient in using ARM, Digger, Cloudera, and access-related reporting to enhance operational controls and support governance routines.
Highest-signal resume keywords
Access ManagementIdentity And Access ManagementGovernance And Risk ControlsARM ProficiencyStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Access-Related ReportingEntitlement ValidationException ManagementUser-Access ReportingDocumentation DisciplineCritical ThinkingProblem-SolvingData AnalysisProcess ImprovementAudit Support
Soft Skills
Attention To DetailAbility To Manage Competing PrioritiesBuilding Trusted PartnershipsComposure During ChangeOwnership And Follow-Through
Tools & Technologies
ARMDiggerClouderaRevocation ReportMicrosoft OutlookMicrosoft ExcelMicrosoft PowerPointMicrosoft Word
Industry Keywords
Access GovernanceOperational EnvironmentControl ReviewsRemediation ActivitiesAudit Requests
About the role
Key responsibilities & impact- Resolve complex day-to-day problems and research and execute complex transactions for a site or business unit
- Advise on the design, development, and implementation of products, systems, and services in an operations environment
- Advise on projects and direct activities related to special initiatives
- Serve as a technical expert in assigned operations area
- Consult on present-state and future-state approaches and facilitate implementations
- Serve as the primary SPOC for access-management requests supporting SSFO, CAMLO, and Legal Order
- Own requests from intake through resolution and maintain accurate documentation
- Use ARM, Digger, Cloudera, and the Revocation Report to research and monitor access-management requests
- Provide status updates, communicate risks or blockers, and escalate issues
- Assist with governance routines, validation activities, issue tracking, evidence collection, and follow-up
- Partner with business, technology, reporting, risk, and control contacts to resolve access issues
- Identify trends and recurring issues and recommend process or control improvements
- Potentially manage associates and perform people-management responsibilities
Requirements
What you’ll need- 1-3 years of experience serving as a SPOC, preferably in access management, identity and access management, governance, risk, controls, or a comparable operational environment
- Working knowledge of ARM and experience using access-related reporting, including Digger, Cloudera, and the Revocation Report
- Ability to manage requests across multiple organizations or stakeholder groups while maintaining ownership and follow-through
- Strong written and verbal communication skills
- Ability to analyze reports, identify discrepancies or patterns, and translate findings into actionable next steps
- Ability to balance multiple competing priorities and meet established timelines in a changing environment
- Strong attention to detail, documentation discipline, critical thinking, and problem-solving skills
- Proficiency with Microsoft Outlook, Excel, PowerPoint, and Word
- Experience supporting formal access-governance routines, control reviews, audit requests, or remediation activities
- Experience working with access revocations, entitlement validation, exception management, or user-access reporting
- Ability to build trusted partnerships, remain composed during change, and drive work to closure with limited oversight
- Continuous-improvement mindset with an interest in strengthening documentation, reporting, and operational controls
Benefits
Comp & perks- Affordable, competitive and flexible benefits
- Support for teammates’ physical, emotional, and financial wellness
- Opportunities to learn, grow, and make an impact
- Inclusive workplace and career development opportunities