Operations Project Consultant

Bank of America

. Handle medium to large projects for a Line of Business with regional or national scope .

Posted 10/2/2026full-timeUnited StatesJuniorMid-Level💰 $68,700 - $107,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, operational excellence, and data-driven decision-making, with a strong focus on improving client experience and performance outcomes. Proficient in risk management and stakeholder communication to drive successful project execution.

Highest-signal resume keywords

Project ManagementData AnalysisFraud Business AcumenMicrosoft Office ProficiencyOperational Process Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project PlanningData VisualizationAnalytical SkillsRisk ManagementWorkflow DesignIssue ManagementCost EstimationResource EstimationPerformance MeasurementPayment Transformation

Soft Skills

Communication SkillsProblem-Solving SkillsCoordination SkillsInterpersonal SkillsFlexibility

Tools & Technologies

Microsoft ExcelReporting ToolsData Analytics Tools

Industry Keywords

Operations ManagementContact CentersRetail BankingConsultingOperational Excellence

About the role

Key responsibilities & impact

Handle medium to large projects for a Line of Business with regional or national scope
Recommend policy and procedural changes
Develop measurement criteria and project plans, including cost and resource estimates
Work with senior management to evaluate current methods and develop strategies for project-related change and improvements
Analyze current-state processes, operations, procedures, and workflows to identify pain points
Build business cases for improvement recommendations and drive implementation execution
Coordinate defined project tasks, track deliverables and statuses, and measure progress against success measures
Partner with operations management to create project impact and provide direction and guidance to internal teams
Maintain relationships with client stakeholders, communicate updates, and escalate issues
Perform risk management activities to minimize project risks
Create and maintain comprehensive project documentation
Identify improvement opportunities and support change execution
Provide analytical support for internal control discipline and operational excellence

Requirements

What you’ll need

2+ years of experience within Operations or related work experience
2+ years managing several projects in large-scale programs, payment transformation and/or centralized reporting
Knowledge of contact centers or operations environments
Strong Fraud business acumen
Advanced skills in Microsoft Office applications
Demonstrated experience using data and analytics to drive client experience or operational performance improvements
Strong analytical and problem-solving skills with the ability to connect data insights to business outcomes
Proficiency with reporting and data visualization tools, such as Excel
Excellent written and verbal communication skills
Ability to communicate and articulate issues clearly and concisely
Coordination and organization skills, meeting facilitation, multitasking, and ability to work in a fast-paced, high-volume area
Accuracy and completeness in all tasks and follow-up
Ability to work independently and partner with teammates
Ability to make decisions and act on them
Highly motivated and flexible
Ability to think outside the box
Desired: 1+ years of Retail Banking experience
Desired: 2+ years of Consulting experience
Proven ability to establish and develop interpersonal relationships and collaborate with multiple organizational levels, cross-functional teams, and across multiple work locations
Operational process, content inventory management, or workflow design experience
Issue management experience, including identifying, diagnosing, escalating, and resolving production issues
Control background and process-oriented experience

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Annual discretionary incentive award eligibility
Benefits eligibility
Paid time off
Employee resources and support