Operations Support Lead

Bank of America

. Support the business in meeting operational goals through a wide array of functions .

Posted 10/7/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and multitasking abilities to provide comprehensive administrative support, ensuring operational effectiveness and employee engagement. Proficient in managing complex calendar schedules, travel planning, and expense management while maintaining confidentiality and professionalism.

Highest-signal resume keywords

Administrative SupportMicrosoft Office ProficiencyConcur ExperienceRecords ManagementCustomer-Centric Problem Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Calendar ManagementTravel PlanningExpense ManagementDocument PreparationBudget TrackingInvoice ProcessingReporting and AnalysisProcess ImprovementEquipment ProvisioningRecords Retention

Soft Skills

Strong Organizational SkillsTeam CollaborationProactive Problem-SolvingFlexibilityStrong Work Ethic

Tools & Technologies

Microsoft 365PowerPointExcelWordConcurGEPSmart

Industry Keywords

Operational SupportEmployee EngagementBusiness ReportingProcess and Procedure UpdatesExecutive Presence

About the role

Key responsibilities & impact

Support the business in meeting operational goals through a wide array of functions
Assist managers in ensuring employee readiness
Create and automate business reporting
Administer bank or line-of-business programs, policies, and procedures
Remediate complex system issues
Provision employees with equipment, system access, and skilling needed to assist clients
Perform reporting and analysis to identify risks and trends
Assist with process and procedure updates aligned with business changes
Manage expenses through device recovery, equipment management, and virtual assistant reinforcement
Partner with operations leaders on site support, including desk assignments, move assistance, desk audits, and equipment provisioning
Execute records retention
Provide operational support to multiple executive leaders, ensuring quality outcomes and timely business activities
Assist with processes, procedures, and controls
Partner with business leaders and stakeholders to strengthen controls and improve operational effectiveness
Manage access management, equipment provisioning, and records retention activities
Provide LOB and team support to multiple executives and their site leaders

Requirements

What you’ll need

Demonstrated experience providing administrative support, with strong organizational skills and ability to manage multiple priorities in a fast-paced environment
Working knowledge of Concur, travel, and GEPSmart
Employee-focused and dedicated to employee engagement
Self-motivated and a role model of Bank of America's Values
Customer-centric approach to problem resolution
Ability to work well in a team environment and independently
Strong ownership skills
Strong and positive work ethic and adherence to Bank of America's Core Values
Flexibility and ability to adapt quickly to change
Ability to multitask and meet specific performance goals
Proficiency in Microsoft Office tools, including Microsoft 365, PowerPoint, Excel, and Word
Excellent written and oral communication skills
Strong collaboration and partnering skills; ability to work across functions and partner
Complex calendar management
Meeting coordination and logistics
Travel planning and expense management
Event planning and execution
Document preparation and presentation creation
Records management and organization
Budget tracking and invoice processing
Executive presence and professionalism
Ability to manage competing priorities
Anticipating needs and proactive problem-solving
Managing confidential and sensitive information
Decision-making and sound judgment
Executive correspondence and communications

Benefits

Comp & perks

Affordable, competitive, and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
In-office culture supporting collaboration, engagement, and career development
40 hours per week
1st shift