Performance Manager – Consumer Vehicle Lending

Bank of America

. Drive market performance through strategic planning, client experience enhancement, and workforce optimization .

Posted 10/23/2026full-timeUnited StatesMid-LevelSenior💰 $140,300 - $177,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program and project management, with a focus on enhancing client experiences and optimizing workforce performance. Proven ability to lead high-performing teams, develop strategic initiatives, and leverage analytics for improved decision-making.

Highest-signal resume keywords

Program ManagementProject ManagementClient Experience EnhancementTeam LeadershipConsumer Banking Acumen

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program DesignPerformance ManagementResource PlanningTalent DevelopmentExecution Planning

Soft Skills

Relationship ManagementProactive CommunicationDecision-MakingCollaborationAdaptability

Tools & Technologies

Microsoft OfficeExcelPowerPointOutlookWord

Industry Keywords

Client EngagementMarket PerformanceWorkforce OptimizationTalent AnalyticsBrand Representation

About the role

Key responsibilities & impact

Drive market performance through strategic planning, client experience enhancement, and workforce optimization
Analyze client and associate trends and provide actionable feedback to leaders
Support training initiatives to elevate brand representation and deepen client relationships
Leverage talent analytics to improve productivity, hiring, resource planning, performance management, and retention
Gather insights to refine messaging and offerings
Implement competitive performance plans that exceed market objectives
Provide tools and resources for leaders and teams to deliver effective client engagement experiences
Identify emerging issues and opportunities to improve client and associate experience
Collaborate with business partners on programs and initiatives
Define process, enablement, capability, and readiness requirements
Develop measurable execution plans, monitor effectiveness, and respond to gaps and opportunities
Partner with Financial Center Performance Management, Divisional teams, and FC specialist teams
Provide feedback on client experience and market strategy opportunities
Support training and gather feedback to improve brand representation, messaging effectiveness, and client experience
May manage associates, including coaching, feedback, risk management, budgeting, talent development, and business outcomes

Requirements

What you’ll need

5+ years of program and project management experience
5+ years’ experience in relatable and effective execution program design
5+ years leading, coaching, and managing high performing teams
Ability to identify opportunities and develop programs to improve performance
Ability to collaborate effectively across multiple stakeholders
Consumer Banking business acumen
Ability to turn complex ideas into well-structured execution programs
Excellent relationship management skills
Ability to remain productive in evolving situations
Strong decision-making skills and proactive communication style
Ability to aggregate multiple information sources and communicate succinctly
Proficiency with Microsoft Office (Outlook, PowerPoint, Excel, Word)
High School Diploma / GED / Secondary School or equivalent
1st shift availability
40 hours per week

Benefits

Comp & perks

Industry-leading benefits
Paid time off
Resources and support for employees
Annual discretionary incentive plan eligibility