Process Design Consultant I

Bank of America

. Analyze SPI, Process Owner Portal, program, and Voice of the Customer data to identify trends, risks, process-design issues, waste, and improvement opportunities .

Posted 11/6/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process design and management, data analysis, and operational excellence, with a strong focus on delivering actionable insights and recommendations. Proficient in utilizing analytical tools and methodologies to enhance process maturity and governance while maintaining high standards of data quality and control.

Highest-signal resume keywords

Process Design ManagementData Analysis and VisualizationAdvanced Excel ProficiencyProcess Management CertificationProject Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data LiteracyOperational Data AnalysisMetrics DevelopmentProcess MappingRisk ManagementDependency ManagementExecutive ReportingProcess ImprovementData Quality ControlAnalytical Tool Application

Soft Skills

Strong Communication SkillsAttention to DetailOrganizational SkillsComposure Under PressureFlexibility

Tools & Technologies

ExcelPowerPointWordAlteryxTableauPower BICognosMicrosoft CopilotSPIPOP

Certifications & Qualifications

Lean CertificationSix Sigma Green BeltProject Management Certification

Industry Keywords

Global OperationsFinancial Services OperationsProcess GovernanceData Lifecycle ManagementChange Management Standards

Tech Stack

Tools & technologies

CognosTableau

About the role

Key responsibilities & impact

Analyze SPI, Process Owner Portal, program, and Voice of the Customer data to identify trends, risks, process-design issues, waste, and improvement opportunities
Translate findings into clear insights and recommendations
Frame business questions, identify data sources, assess data quality, and apply appropriate analytical and visualization tools
Produce accurate, concise, executive-ready analyses, presentations, scorecards, dashboards, and recommendations under short timelines
Define and track success measures, benefits, milestones, risks, dependencies, and outcomes
Coordinate and govern SPI changes and deliverables with Process Engineers
Support process maturity assessments, process and control deep dives, Walk the Process, client journeys, and targeted process redesign and improvement efforts
Administer and improve PPM portfolio routines, including work intake, prioritization, status reporting, and action and decision tracking
Design and deliver Process Management education, onboarding, and enablement
Maintain accurate documentation and POP/SPI data and promote consistent standards, controls, and data lifecycle practices
Facilitate cross-functional working sessions
Communicate recommendations, decisions, progress, and risks to stakeholders, including senior leaders
Use feedback, lessons learned, and emerging capabilities, including responsible AI use, to simplify and improve team processes

Requirements

What you’ll need

5+ years of relevant experience in process design or management, portfolio/program/project management, business or data analysis, operational excellence, or a related field
Demonstrated data literacy, including defining questions, locating and evaluating data, identifying data-quality limitations, analyzing information, and communicating evidence-based conclusions
Experience analyzing operational or process data, identifying trends and root causes, and translating findings into actionable improvements
Ability to select and apply appropriate analytical tools
Advanced proficiency in Excel and strong skills in PowerPoint and Word
Experience developing metrics, scorecards, dashboards, or executive reporting
Ability to explain insights to technical and non-technical audiences
Strong organization and attention to detail; ability to manage priorities, dependencies, risks, and deadlines
Strong written, verbal, and visual communication skills
Ability to create and present clear, concise, executive-ready analysis and presentations
Composure, sound judgment, flexibility, and ability to work in a high-pressure, fast-paced, evolving environment
Ability to handle rush requests, shifting priorities, and ambiguity while maintaining accurate documentation
Sound judgment when handling sensitive information
Commitment to data quality and control standards
Working knowledge of SPI, POP, Cognos reports, or comparable process-governance platforms
Completion of The Business of Data 100 and 200 learning pathway or equivalent proficiency; willingness to complete after joining if needed
Experience with Alteryx, Tableau, Power BI, or comparable data preparation and visualization tools
Process Management, Lean, or Six Sigma Green Belt certification, or equivalent practical process-improvement experience
Experience with process maturity assessments, process/control deep dives, process mapping, Walk the Process, client journeys, or end-to-end process redesign
Global Operations or comparable financial-services operations experience
Familiarity with risk and control practices, data lifecycle management, or change-management standards
Project management experience or certification
Practical knowledge of planning, prioritization, governance, dependency management, and delivery tracking
Experience using Microsoft Copilot or comparable generative-AI tools for work and data analysis, with appropriate human review, data handling, and risk controls

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development
40 hours per week
1st shift