Process Design Consultant I – Claims Single Process Inventory

Bank of America

. Analyze processes, document business case opportunities, and implement process improvement/transformation initiatives supporting Operational Excellence objectives .

Posted 10/6/2026full-timeCharlotte • United StatesJuniorMid-Level💰 $79,200 - $107,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Process Risk Management and Claims Operations, with a strong focus on process improvement, governance, and analytics. Proficient in utilizing data-driven insights to enhance operational efficiency and support regulatory compliance.

Highest-signal resume keywords

Process Risk ManagementClaims OperationsProcess MappingData AnalysisRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementRoot-Cause AnalysisProcess GovernanceBusiness ControlsProcess Performance MetricsSingle Process InventoryClaims Workflow ToolsProcess DocumentationControl AssessmentsSIPOC

Soft Skills

Strong Communication SkillsMultitaskingTime ManagementProblem SolvingCollaboration

Tools & Technologies

Microsoft OfficeEPICENGBASS

Industry Keywords

Operational ExcellenceChange ManagementRisk MitigationStakeholder EngagementAudit-Ready Documentation

About the role

Key responsibilities & impact

Analyze processes, document business case opportunities, and implement process improvement/transformation initiatives supporting Operational Excellence objectives
Support change initiatives that drive cost efficiencies, quality, productivity, and risk mitigation
Work with business leaders and subject matter experts across integrated business and technology teams
Implement low to moderately complex solutions addressing issues and risks, optimizing efficiency, reducing variability, and improving controls, quality, and sustainability
Gather information from Line of Business partners to identify and implement solutions for critical business challenges
Apply process engineering best practices and deliver reusable technology solutions
Use analytics and critical thinking to translate issues into structured, design-oriented solutions with defined business-case benefits
Support enterprise change-management deliverables, including project charters, SIPOC, RACI process maps, risk assessments, and control plans
Support the Process Owner with process-management responsibilities and required SPI deliverables
Coordinate with business leaders, subject matter experts, Control Owners, Metric Owners, and support partners to maintain process information
Maintain end-to-end process maps and documentation covering steps, controls, metrics, risks, systems, handoffs, and client impacts
Monitor process and control performance, identify trends or exceptions, and escalate material concerns
Facilitate process-governance routines, working sessions, and reviews; document decisions and track follow-up actions
Review process and control metrics, support root-cause analysis, and coordinate action plans for performance gaps, issues, and risks
Track SPI requirements, deadlines, attestations, and action items
Assess workflows against process-management and risk-management standards and raise gaps for resolution
Support regulatory exams, internal audits, assessments, and monitoring or inspection reviews
Capture stakeholder feedback and voice-of-the-customer data to simplify, standardize, or strengthen processes
Partner with Process Owners and Operational Excellence resources to prioritize and advance improvement opportunities
Support implementation and sustainment of process enhancements, control improvements, training updates, and procedure changes
Use data, analytics, and critical thinking to produce recommendations and measurable improvement opportunities

Requirements

What you’ll need

2+ years relevant Process Risk Management and/or Claims Operations work experience
In-depth knowledge of Claims and/or Client Protections processes, controls, and supporting systems
Experience with Single Process Inventory and process governance frameworks, standards, tools, and routines
Experience in business controls, issues or management
Experience using data and process performance metrics to identify trends, risks, and improvement opportunities
Process management experience, including process mapping or root-cause analysis
Experience supporting audits, regulatory reviews, or risk and control assessments
Experience with Claims workflow tools such as EPIC, ENG, or BASS
Strong written and verbal communication skills
Ability to multitask and prioritize
Ability to work independently in a fast-paced environment and cohesively in a team setting
Excellent time management skills and ability to resolve complex problems
Ability to lead complex projects and exercise independent judgment
Self-starter with initiative to coordinate training, communication plans, process, and performance improvement efforts
Ability to plan and facilitate meetings and prepare materials
Proficient Microsoft Office skills, including PowerPoint and Excel
Ability to build effective cross-functional partnerships and collaborate with Process Owners, Control Owners, Metric Owners, and other stakeholders
High attention to detail and commitment to accurate, complete, and audit-ready process documentation

Benefits

Comp & perks

Discretionary incentive eligible; eligible to participate in the annual discretionary plan
Benefits eligible
Paid time off
Resources and support for employees
In-office culture supporting collaboration, engagement, and career development
Opportunities to learn, grow, and make an impact