Process Design Consultant I

Bank of America

. Analyze SPI, Process Owner Portal, program, and Voice of the Customer data to identify trends, risks, process-design issues, waste, and improvement opportunities .

Posted 11/6/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process design and management, data analysis, and operational excellence, with a strong focus on delivering actionable insights and recommendations. Proficient in utilizing analytical tools and methodologies to enhance process efficiency and quality while maintaining data integrity and control standards.

Highest-signal resume keywords

Process Design ManagementData Analysis and VisualizationAdvanced Excel ProficiencyProcess Management CertificationProject Management Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data LiteracyOperational Data AnalysisMetrics DevelopmentProcess MappingRisk AssessmentChange ManagementProcess RedesignLean MethodologySix Sigma Green BeltGovernance Coordination

Soft Skills

Strong Communication SkillsSound JudgmentAbility to Manage Multiple PrioritiesCollaborationFacilitation Skills

Tools & Technologies

Power BITableauAlteryxCognos ReportsMicrosoft CopilotExcelPowerPointWordSingle Process Inventory (SPI)Process Owner Portal (POP)

Certifications & Qualifications

Six Sigma Green Belt CertificationProject Management Certification

Industry Keywords

Global OperationsFinancial Services OperationsOperational ExcellenceProcess Maturity AssessmentsClient Journeys

Tech Stack

Tools & technologies

CognosTableau

About the role

Key responsibilities & impact

Analyze SPI, Process Owner Portal, program, and Voice of the Customer data to identify trends, risks, process-design issues, waste, and improvement opportunities
Translate findings into clear insights and recommendations
Frame business questions, identify data sources, assess data quality, and apply appropriate analytical and visualization tools
Produce executive-ready analyses, presentations, scorecards, dashboards, and recommendations
Define and track success measures, benefits, milestones, risks, dependencies, and outcomes
Coordinate and provide governance for SPI changes and deliverables
Support process maturity assessments, process and control deep dives, Walk the Process, client journeys, and process redesign efforts
Administer PPM portfolio routines, including work intake, prioritization, status reporting, and action and decision tracking
Design and deliver Process Management education, onboarding, and enablement
Maintain accurate POP/SPI documentation and data and promote standards, controls, and data lifecycle practices
Facilitate cross-functional working sessions and communicate recommendations, decisions, progress, and risks to stakeholders and senior leaders
Implement low to moderately complex solutions to optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Gather information from Line of Business partners and implement solutions to address business challenges
Develop enterprise change-management deliverables, including project charters, SIPOC, RACI process maps, risk assessments, and control plans
Use feedback, lessons learned, and responsible AI capabilities to improve team processes

Requirements

What you’ll need

5+ years of relevant experience in process design or management, portfolio/program/project management, business or data analysis, operational excellence, or a related field
Demonstrated data literacy, including defining questions, evaluating data, identifying data-quality limitations, analyzing information, and communicating evidence-based conclusions
Experience analyzing operational or process data, identifying trends and root causes, and translating findings into actionable improvements
Advanced proficiency in Excel
Strong skills in PowerPoint and Word
Experience developing metrics, scorecards, dashboards, or executive reporting
Ability to explain insights to technical and non-technical audiences
Ability to manage multiple priorities, dependencies, risks, and deadlines
Strong written, verbal, and visual communication skills
Sound judgment when handling sensitive information
Strong commitment to data quality and control standards
Working knowledge of Single Process Inventory (SPI), Process Owner Portal (POP), Cognos reports, or comparable platforms
Experience with Alteryx, Tableau, or Power BI
Process Management, Lean, or Six Sigma Green Belt certification, or equivalent practical process-improvement experience
Experience with process maturity assessments, process/control deep dives, process mapping, Walk the Process, client journeys, or end-to-end process redesign
Global Operations or financial-services operations experience
Project management experience or certification
Experience using Microsoft Copilot or comparable generative-AI tools with appropriate human review, data-handling, and risk controls
Must work first shift in the United States of America
40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development
Career development opportunities