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Process Design Consultant I, Procedure Specialist
Bank of America. Serve as the primary point of contact for assigned procedure portfolios .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong written communication and technical writing skills, with a focus on procedure management and process design. Capable of analyzing business changes and their procedural implications while maintaining high standards of documentation quality.
Highest-signal resume keywords
Technical WritingProcedure ManagementProcess DesignAnalytical SkillsRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Procedure Quality EvaluationContent DevelopmentImpact AssessmentProcess ImprovementDocumentation Governance
Soft Skills
Problem AnalysisCritical ThinkingAttention to DetailAdaptabilityBusiness Judgment
Certifications & Qualifications
High School DiplomaGEDBachelor's Degree
Industry Keywords
Consumer LendingSmall BusinessBusiness OperationsComplianceProject Management
About the role
Key responsibilities & impact- Serve as the primary point of contact for assigned procedure portfolios
- Partner with process owners, subject matter experts, risk partners, project managers, and business leaders to gather feedback and validate content
- Evaluate procedure quality, usability, consistency, and adherence to approved templates and writing standards
- Coordinate procedure updates, retirements, consolidations, and new content development
- Complete reviews and approvals and host feedback sessions
- Perform impact assessments for policy, regulatory, operational, and system-related changes
- Analyze proposed business changes and determine procedural implications across affected processes
- Analyze trends and identify opportunities to simplify procedures and improve the end-user experience
- Collaborate across multiple lines of business to assess impacts from policy, process, system, and regulatory changes
- Maintain a portfolio of procedural content and support strategic initiatives improving operational effectiveness and documentation quality
Requirements
What you’ll need- Strong written communication and technical writing skills
- Proficient in problem analysis and solution design
- Strong analytical and critical thinking skills
- Adaptability and agility
- Good business judgment for risk/reward trade offs
- Strong attention to detail
- High School Diploma / GED / Secondary School or equivalent
- Bachelor's degree or equivalent work experience
- Experience in procedure management, business operations, risk management, compliance, process improvement, project management, or documentation governance
- Direct Consumer Lending and/or Small Business front line unit or control function experience is preferred
- Proficient in process design
Benefits
Comp & perks- Affordable, competitive and flexible benefits
- Support for physical, emotional, and financial wellness
- Opportunities to learn, grow, and make an impact
- Paid time off
- Resources and support to employees
- Eligibility for annual discretionary incentive award based on performance and company results