Process Design Consultant II

Bank of America

. Develop, improve, and execute processes supporting Performance Plan objectives across lines of business .

Posted 10/15/2026full-timeUnited StatesMid-LevelSenior💰 $113,600 - $151,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Process Design and Project Management, with a strong focus on Consumer Lending processes, compliance, and risk management. Capable of leading complex projects, implementing process improvements, and fostering stakeholder relationships to drive business outcomes.

Highest-signal resume keywords

Process DesignProject ManagementConsumer Lending ExperienceAnalytical Problem SolvingStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementFinancial AnalysisChange ManagementRequirements AnalysisRisk AssessmentProject PlanningProcess EngineeringData AnalysisSolution DesignCompliance Implementation

Soft Skills

Presentation SkillsExecutive PresenceInfluencing SkillsCoachingBusiness Judgment

Industry Keywords

Consumer Lending1st MortgageHome EquityUnderwritingClosing ProcessesMatrix OrganizationContinuous Process ImprovementStakeholder EngagementRisk ManagementControl Functions

About the role

Key responsibilities & impact

Develop, improve, and execute processes supporting Performance Plan objectives across lines of business
Focus on long-term strategic goals and integrate processes with best practices
Drive breakthrough productivity, customer satisfaction, and continuous process improvements
Analyze Consumer Lending processes and audit results; determine and implement complex solutions to resolve issues, implement controls, and improve efficiency and effectiveness
Analyze, build requirements, and implement complex technology-based projects
Support 1st Mortgage and Home Equity credit, processing, underwriting, and closing processes; may float between product areas as required
Implement projects meeting evolving compliance and risk policy requirements
Develop and manage complex project plans
Analyze processes, document business case opportunities, and implement process improvement/transformation initiatives
Execute change initiatives supporting cost efficiencies, quality, productivity, and risk mitigation
Work with business leaders and subject matter experts across integrated business and technology teams
Implement moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Gather information from Line of Business partners to identify and implement solutions
Establish and implement continuous process improvement models using process engineering best practices and reusable technology solutions
Apply analytics and critical thinking to translate issues into structured, design-oriented solutions with defined business case benefits
Lead enterprise change management deliverables, including project charters, SIPOC, RACI process maps, risk assessments, control plans, and related artifacts
May manage, train, and develop associates
Communicate enterprise decisions and results, manage risk and controls, coach employees, manage budgets, build talent, and drive business outcomes

Requirements

What you’ll need

Direct Consumer Lending front line unit or control function experience is required
Strong Process Design and Project Management background
Demonstrated success working in a Matrix organization
Proficient in problem analysis and solution design
Strong analytical and problem solving skills
Strong process analytic ability
Strong Presentation skills
Good business judgment for risk/reward trade offs
Strong Financial Analysis Skills
Executive presence and ability to lead meetings, including meetings with executive participants
Ability to influence senior leadership
5+ years of Process Design and Project Management experience
Issues Management Experience
Established, effective stakeholder relationships with Consumer Lending front line unit or key control partners
Experience in 1st mortgage and/or home equity credit, processing, underwriting, and closing
40 hours per week
United States work location/shift

Benefits

Comp & perks

Discretionary incentive eligible; participation in the annual discretionary plan
Benefits eligible
Paid time off
Resources and support for employees
In-office culture with role-specific flexibility
Opportunities to learn, grow, and make an impact