Process Design Consultant II

Bank of America

. Lead the Global Operations portfolio of enterprise-driven process, operational-risk, control, policy, and governance initiatives .

Posted 9/24/2026full-timeUnited StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex, cross-functional programs and initiatives within financial services, focusing on operational risk management, process governance, and strategic implementation. Proficient in stakeholder management, executive communication, and continuous process improvement using analytics and critical thinking.

Highest-signal resume keywords

Financial-Services ExperiencePortfolio And Program ManagementOperational-Risk PrinciplesSix Sigma CertificationPMP Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process GovernanceOperational ExcellenceRisk ManagementControl DesignData AnalysisProcess EngineeringChange ManagementMetrics DevelopmentQuality AssuranceImplementation Planning

Soft Skills

Strategic ThinkingStakeholder ManagementFacilitation SkillsNegotiation SkillsAttention To Detail

Tools & Technologies

SIPOCRACI Process MapsDashboardsExecutive PresentationsAnalytics Tools

Certifications & Qualifications

Six SigmaLeanPMPPgMP

Industry Keywords

Financial ServicesOperational RiskBusiness ControlsEnterprise TransformationProcess Ownership

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead the Global Operations portfolio of enterprise-driven process, operational-risk, control, policy, and governance initiatives
Translate complex enterprise policies, standards, methodologies, and program requirements into implementation strategies, milestones, stakeholder actions, training needs, and communications
Evaluate intersections across concurrent initiatives and identify downstream impacts to processes, risks, controls, metrics, testing, data, technology, procedures, and governance
Serve as a strategic advisor and develop practical, risk-balanced recommendations for senior leaders
Lead complex, cross-functional programs, pilots, impact assessments, and implementation planning from concept through sustainable business-as-usual ownership
Partner with Process Owners, Business Controls, Risk, Policy Owners, Testing, Operational Excellence, technology, and subject-matter experts
Prioritize and sequence work, assess resource and capacity requirements, manage dependencies, track decisions and milestones, and escalate execution risks
Develop executive presentations, decision materials, dashboards, and communications
Facilitate governance and leadership routines and drive accountability for commitments
Identify opportunities to simplify requirements, eliminate duplicative work, reduce rework, improve control effectiveness, and return capacity to the business
Implement moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Gather information from Line of Business partners to identify and implement solutions
Establish continuous process improvement using process engineering best practices and reusable technology solutions
Use analytics and critical thinking to solve complex business problems and create structured, design-oriented solutions with business-case benefits
Lead enterprise change-management deliverables including project charters, SIPOC, RACI process maps, risk assessments, and control plans
May manage associates and perform people-management, risk-management, financial-stewardship, talent-leadership, and business-outcome responsibilities

Requirements

What you’ll need

Significant financial-services experience within operations, risk management, process governance, business controls, operational excellence, or enterprise transformation
Demonstrated portfolio and program management experience leading multiple complex, interdependent initiatives across business and control functions
Strong understanding of operational-risk principles, process ownership, control design, process and control inventories, metrics, quality assurance, testing, and governance
Ability to interpret complex policies, standards, and enterprise methodologies and translate them into practical business requirements and executable implementation plans
Proven ability to assess cross-program dependencies and downstream process, control, data, technology, testing, training, communication, and capacity impacts
Strong strategic and critical-thinking skills
Advanced analytical capability, including evaluating complex data, developing workload or capacity estimates, identifying trends, and producing defensible conclusions
Excellent executive communication skills
Strong stakeholder-management, facilitation, negotiation, and influencing skills
Ability to operate effectively through ambiguity, changing requirements, competing priorities, and evolving enterprise operating models
Strong judgement, attention to detail, organizational discipline, and follow-through
Demonstrated leadership of cross-functional teams, working groups, or stakeholder networks through complex organizational change
Six Sigma, Lean, process engineering, or operational-excellence certification with demonstrated application of root-cause analysis and process-design methodologies (desired)
PMP, PgMP, portfolio-management, Agile, or comparable project or program management certification (desired)
10+ years of financial-services experience (desired)

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
In-office culture supporting collaboration, engagement, and career development