Process Design Consultant II

Bank of America

. Lead the Global Operations portfolio of enterprise-driven process, operational-risk, control, policy, and governance initiatives .

Posted 9/28/2026full-timeUnited StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading enterprise-driven process and operational-risk initiatives, with a strong focus on governance, policy implementation, and cross-functional program management. Capable of developing strategic recommendations and facilitating change management to enhance operational efficiency in financial services.

Highest-signal resume keywords

Financial-Services ExperienceOperational-Risk PrinciplesPortfolio And Program ManagementExecutive Communication SkillsSix Sigma Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process GovernanceControl DesignMetrics EvaluationData AnalysisChange ManagementRisk AssessmentProcess EngineeringOperational ExcellenceAgile MethodologyQuality Assurance

Soft Skills

Strategic ThinkingAnalytical SkillsStakeholder ManagementNegotiation SkillsFacilitation Skills

Tools & Technologies

SIPOCRACI Process MapsDashboardsDecision MaterialsGovernance Routines

Certifications & Qualifications

Six Sigma CertificationLean CertificationPMP CertificationPgMP Certification

Industry Keywords

Operational RiskBusiness ControlsEnterprise TransformationProcess OwnershipGovernance Initiatives

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead the Global Operations portfolio of enterprise-driven process, operational-risk, control, policy, and governance initiatives
Translate enterprise policies, standards, methodologies, and program requirements into implementation strategies and business actions
Evaluate cross-program intersections and downstream impacts across processes, risks, controls, metrics, testing, data, technology, procedures, and governance
Advise senior leaders with practical, risk-balanced recommendations
Lead cross-functional programs, pilots, impact assessments, and implementation planning through transition to business-as-usual ownership
Partner with Process Owners, Business Controls, Risk, Policy, Testing, Operational Excellence, technology, and subject-matter experts
Prioritize and sequence work, assess capacity, manage dependencies, track decisions and milestones, and escalate risks
Develop executive presentations, decision materials, dashboards, and communications
Facilitate governance and leadership routines and drive accountability
Identify opportunities to simplify requirements, reduce rework, improve controls, and increase operational efficiency
Implement moderately complex solutions and continuous process-improvement models
Develop change-management deliverables including project charters, SIPOC, RACI process maps, risk assessments, and control plans

Requirements

What you’ll need

Significant financial-services experience within operations, risk management, process governance, business controls, operational excellence, or enterprise transformation
Demonstrated portfolio and program management experience leading multiple complex, interdependent initiatives
Strong understanding of operational-risk principles, process ownership, control design, process and control inventories, metrics, quality assurance, testing, and governance
Ability to interpret complex policies, standards, and enterprise methodologies
Proven ability to assess cross-program dependencies and downstream impacts
Strong strategic, critical-thinking, analytical, stakeholder-management, facilitation, negotiation, and influencing skills
Advanced analytical capability, including complex data evaluation and workload or capacity estimates
Excellent executive communication skills
Ability to operate through ambiguity, changing requirements, competing priorities, and evolving operating models
Strong judgement, attention to detail, organizational discipline, and follow-through
Demonstrated leadership of cross-functional teams or stakeholder networks
Six Sigma, Lean, process engineering, or operational-excellence certification (desired)
PMP, PgMP, portfolio-management, Agile, or comparable certification (desired)
10+ years of financial-services experience (desired)

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Inclusive workplace and career development opportunities
In-office flexibility based on role-specific responsibilities and business needs