Process Design Consultant II – Solution Manager, Outbound Correspondence

Bank of America

. Analyze processes, document business case opportunities, and implement process improvement/transformation initiatives .

Posted 10/23/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement and transformation initiatives, with a strong focus on strategic change management, operational requirements, and stakeholder collaboration. Proficient in utilizing analytics and critical thinking to drive solutions that align with business objectives and regulatory expectations.

Highest-signal resume keywords

Strategic Change ManagementProcess Design ExperienceSix Sigma CertificationAgile Project ManagementBusiness Process Management Technology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementChange InitiativesOperational RequirementsBusiness Case AnalysisRisk MitigationSolution DesignAnalyticsProblem SolvingProject ChartersSIPOC

Soft Skills

Leadership SkillsEffective CommunicationInterpersonal SkillsOrganizational SkillsTeam Collaboration

Tools & Technologies

Microsoft PowerPointMicrosoft WordMicrosoft ExcelMicrosoft VisioMicrosoft OneNoteMicrosoft CoPilotMicrosoft SharePoint

Certifications & Qualifications

Six Sigma Certification

Industry Keywords

Business Process ManagementChange PoliciesOperational EfficiencyQuality ImprovementComplex Business Environments

About the role

Key responsibilities & impact

Analyze processes, document business case opportunities, and implement process improvement/transformation initiatives
Execute change initiatives to improve cost efficiencies, quality, productivity, and risk mitigation
Work with business leaders and subject matter experts across integrated business and technology teams
Drive execution of solutions within budget and timeline
Develop and maintain the strategic solution vision, design roadmap, and operational requirements for complex business capabilities across ETS
Represent operations for technology, architecture, and transformation initiatives
Ensure solutions align with business objectives, operational requirements, regulatory expectations, and industry best practices
Partner with Strategy, Business Stakeholders, Technology, Architecture, Product, and Delivery teams
Identify opportunities, evaluate solution alternatives, define business and operational requirements, and guide implementation
Provide consultation and subject matter expertise during production incidents
Implement moderately complex solutions to optimize efficiency, reduce variability, and improve controls, quality, and sustainability
Establish and implement a continuous process improvement model using process engineering best practices and reusable technology solutions
Use analytics and critical thinking to solve complex business problems and translate issues into structured design-oriented solutions
Lead enterprise change management deliverables, including project charters, SIPOC, RACI process maps, risk assessments, and control plans

Requirements

What you’ll need

Extensive experience designing, managing, and implementing strategic change and major initiatives
Solid acumen across the BAC enterprise, particularly as it pertains to change policies and standards
Strong presence and leadership skills, with the ability to communicate at an executive level
Experience with Microsoft PowerPoint, Word, Excel, Visio, OneNote, CoPilot and SharePoint
Ability to work in a team-oriented environment with a strong aptitude for problem solving
Natural curiosity and drive to answer important business questions
Experience navigating within and across complex business environments
Expert interpersonal skills to build and maintain business partnerships
Demonstrated problem solving, strong follow-up skills, and the ability to escalate and gain resolution as needed
Excellent organizational skills, including the ability to manage multiple competing priorities
Effective communication and listening skills: verbal, non-verbal, written, facilitation, and content delivery
Strong analytical capabilities with a proven ability to think strategically end-to-end and execute tactically
Advanced degree in Business, Industrial Engineering, Operations Research, or a similar field of study
3+ years of process design experience
Six Sigma certification
Agile project management experience
Business Process Management technology experience
Knowledge of Outbound Correspondence Business Applications

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development