Process Design Manager

Bank of America

. Manage the assessment, development, execution, and oversight of process improvement and transformation initiatives .

Posted 10/14/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process improvement and transformation initiatives, with a strong focus on operational technology strategy and change management. Capable of aligning business needs with enterprise capabilities while effectively communicating across business and technology domains.

Highest-signal resume keywords

Process Improvement ManagementChange ManagementAgile DeliveryStakeholder ManagementBusiness Object Definition

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process IntegrationOperational Workflow TranslationTechnology EnablementBusiness Redesign ConceptsEnterprise Architecture

Soft Skills

Excellent CommunicationCollaborationInfluencing Senior Executives

Certifications & Qualifications

MBA

Industry Keywords

Process Design Best PracticesGovernance RoutinesOperational Needs EvaluationCapability TaxonomiesReusable Capability Patterns

About the role

Key responsibilities & impact

Manage the assessment, development, execution, and oversight of process improvement and transformation initiatives
Implement highly complex solutions to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
Oversee partnerships with support organizations and Line of Business partners to implement solutions addressing critical business challenges and opportunities
Integrate process design best practices and apply business redesign concepts aligned with long-term strategic goals
Manage change through governance routines that inspect program and project portfolio health
Ensure Enterprise Change Management policies and standards are applied to change initiatives
Define and maintain an operational technology strategy supporting strategic process transformation objectives
Translate operational workflows into normalized Process Objects
Align business needs to enterprise capabilities and maintain process and capability taxonomies
Enable horizontal solutions across business functions
Facilitate translation between operational subject matter experts, process design teams, enterprise architecture, and technology partners
Evaluate operational needs, identify reusable capability patterns, develop enterprise knowledge capture assets, and support future-state solution design
Potentially manage associates and perform managerial responsibilities including coaching, risk management, budgeting, talent development, and delivery oversight

Requirements

What you’ll need

Defines and maintains Business Objects
Experience in process integration, operations, or technology enablement
Experience collaborating well and influencing senior executives
Background in agile delivery and software testing
Ability to communicate fluently across business and technology domains
Excellent communication and stakeholder management skills
Preferred: Background in Computer Science, Data Science, enterprise architecture, or related capability
Preferred: MBA and/or 5+ years of relevant experience leading technology change within an operation

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Inclusive workplace and career development opportunities