Process Design Manager

Bank of America

. Manage the assessment, development, execution, and oversight of process improvement and transformation initiatives .

Posted 10/14/2026full-timeUnited StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process improvement and transformation initiatives, integrating process design best practices with strategic goals while ensuring effective communication across business and technology domains.

Highest-signal resume keywords

Process ImprovementChange ManagementAgile DeliveryStakeholder ManagementBusiness Process Integration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process EngineeringOperational Technology StrategyBusiness Object DefinitionContinuous Process ImprovementSolution Implementation

Soft Skills

Excellent CommunicationCollaborationInfluencing Senior Executives

Certifications & Qualifications

MBA

Industry Keywords

Enterprise ArchitectureData ScienceTechnology EnablementGovernance RoutinesOperational Workflows

About the role

Key responsibilities & impact

Manage the assessment, development, execution, and oversight of process improvement and transformation initiatives
Demonstrate correlation between process engineering best practices, breakthrough productivity, customer satisfaction, and measurable continuous process improvement results
Partner with business executives and deployment champions on strategic project implementation and budgeting decisions
Implement complex solutions to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
Oversee partnerships with support organizations and Line of Business partners to gather information for solution implementation
Integrate process design best practices and business redesign concepts with long-term strategic goals
Establish governance routines to inspect the health of programs and project portfolios
Ensure Enterprise Change Management policies and standards are applied to change initiatives
Define and maintain an operational technology strategy supporting strategic process transformation objectives
Translate operational workflows into normalized Process Objects and align business needs to enterprise capabilities
Maintain process and capability taxonomies and enable horizontal solutions across business functions
Facilitate translation between operational subject matter experts, process design teams, enterprise architecture, and technology partners
Evaluate operational needs, identify reusable capability patterns, develop enterprise knowledge capture assets, and support future-state solution design

Requirements

What you’ll need

Defines and maintains Business Objects
Experience in process integration, operations, or technology enablement
Experience collaborating well and influencing senior executives
Background in agile delivery and software testing
Ability to communicate fluently across business and technology domains
Excellent communication and stakeholder management skills
Preferred: background in Computer Science, Data Science, enterprise architecture, or related capability
Preferred: MBA and/or 5+ years of relevant experience leading technology change within an operation
40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
In-office culture supporting collaboration, engagement, and career development