Process Design Manager

Bank of America

. Manage and remain accountable for the development, improvement, and execution of processes supporting Performance Plan objectives .

Posted 9/15/2026full-timeCharlotte • Arizona • United StatesMid-LevelSenior💰 $127,500 - $161,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Consumer Lending processes, project management, and process design, with a strong focus on strategic objectives and stakeholder engagement. Proven ability to drive continuous improvement and manage complex projects while ensuring compliance and risk management.

Highest-signal resume keywords

Consumer Lending ExperienceProcess DesignProject ManagementStakeholder EngagementContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisProcess ManagementProcess Performance MeasurementProgram ManagementScenario Planning and Analysis

Soft Skills

Critical ThinkingConflict ManagementStrategic ThinkingDecision MakingRelationship Building

Industry Keywords

Consumer Lending1st MortgageHome Equity CreditUnderwritingClosing

About the role

Key responsibilities & impact

Manage and remain accountable for the development, improvement, and execution of processes supporting Performance Plan objectives
Focus on long-term strategic goals and integrate processes with best practices
Drive breakthrough productivity, customer satisfaction, and continuous process improvements
Work closely with business executives or deployment champions
Manage staffing, performance management, and compensation decisions for the team
Oversee project staff and budgets
Manage team members analyzing consumer lending processes, change mandates, and audit results
Determine and implement solutions to resolve issues and improve key performance indicators
Implement projects addressing evolving compliance and risk policy
Develop and manage project plans
Manage process designers and project managers supporting Consumer Lending functional areas across products, processes, and functions

Requirements

What you’ll need

Direct Consumer Lending front line unit or control function experience is required
Aptitude for critical analysis of business requirements and translation into business scenarios
Ability to engage effectively with executive-level stakeholders
Ability to manage a large portfolio of projects
Ability to communicate strategic objectives and tactical decisions effectively
Ability to use expert judgment to determine application issues and appropriate resolution paths
Minimum education requirement: High School Diploma / GED / Secondary School or equivalent
Desired: 5+ years of Process Design and Project Management experience
Issues Management experience
Established stakeholder relationships with Consumer Lending front line unit or key control partners
Experience in 1st mortgage and/or home equity credit, processing, underwriting, and closing
Leadership experience managing small teams
Skills: Business Process Analysis, Continuous Improvement, Process Design, Process Management, Process Performance Measurement, Conflict Management, Critical Thinking, Program Management, Scenario Planning and Analysis, Strategic Thinking, Decision Making, Drives Engagement, Relationship Building

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Annual discretionary incentive award based on individual, line of business/group, and Company performance
Paid time off
Resources and support for employees