Product Production Support

Bank of America

. Ensure the stability and continuous operation of the live test production environment .

Posted 10/8/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process and operational excellence, utilizing strong analytical skills to develop models and testing scripts that drive process improvements and ensure compliance with regulations. Proficient in troubleshooting production issues and producing data-driven insights to enhance operational health.

Highest-signal resume keywords

SAS ProgrammingUNIX/Linux EnvironmentsPython ProgrammingSQL ExperienceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical ToolsTesting ScriptsRoot Cause AnalysisPredictive Programming AlgorithmsBatch Process SupportDatabase DevelopmentProcess Control EffectivenessData ScienceComputational ProgrammingTest Development Life Cycle

Soft Skills

Critical ThinkingDecisivenessProject ManagementCollaborationEffective Communication

Tools & Technologies

AutosysSparkRCJavaYAML

Industry Keywords

Operational HealthRisk ManagementComplianceProcess FlowsData Sourcing

Tech Stack

Tools & technologies

JavaLinuxPythonSparkSQLUnix

About the role

Key responsibilities & impact

Ensure the stability and continuous operation of the live test production environment
Resolve incidents and troubleshoot production issues
Monitor system health
Manage passwords
Perform root cause analysis to prevent repeat issues
Develop models, analytical tools, and testing scripts providing timely, actionable insights into operational health
Work with process owners to understand data, process flows, and controls
Identify risks and design effective testing and monitoring
Create methodologies to evaluate process and control effectiveness and compliance with laws, rules, and policies
Partner with process and data owners, risk managers, GCOR, and EIT operational, data sourcing, and technology infrastructure teams
Use methodology outputs, analytical tools, and testing scripts to drive process improvements and detect and report errors
Explain methodology rationale, details, and results to senior stakeholders, auditors, and regulators
Apply experience in process and operational excellence

Requirements

What you’ll need

Bachelor’s degree or above in Finance, Economics, Mathematics, Computer Science, Statistics, Process and Mechanical Engineering, Operations Research, Data Science, Accounting, or Business Administration, or equivalent work experience
Understanding of SAS programming and ability to interpret SAS logs
Strong experience with UNIX/Linux environments
Experience supporting batch processes using Autosys or similar scheduler
Ability to troubleshoot and debug production issues
SQL experience preferred
Ability to understand organizational work execution, evaluate efficiencies, and identify process improvement opportunities
Ability to design and document tests measuring process and control effectiveness and adherence to laws, rules, regulations, and internal policies
Ability to produce testing results, reporting, and data-driven insights
Understanding of the end-to-end test development life cycle
Strong computational programming skills using languages or scripts such as Spark, R, C, Java, YAML, and others
Strong Python programming skills and experience with Python packages
Understanding of the software engineering life cycle
Experience developing and maintaining complex databases and data sets
Ability to design, deploy, and refine predictive programming algorithms
Deep understanding of the product, underlying business, and associated technical domains
Critical thinking, decisiveness, enterprise mindset, proactivity, project management, risk management, adaptability, collaboration, customer and client focus, effective written and verbal communication, and control rigor and discipline

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for teammates’ physical, emotional, and financial wellness
Inclusive workplace with opportunities to succeed, build a career and contribute to shared success
Opportunities to learn, grow, and make an impact
Full-time schedule
40 hours per week
1st shift