Production Manager

Bank of America

. Direct the overall business process of mortgage business channels, including day-to-day sales and operational processes .

Posted 10/26/2026full-timeUnited StatesMid-LevelSenior💰 $130,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage banking and operations, with a strong focus on driving performance, managing complex loan pipelines, and enhancing customer experience. Proven ability to lead cross-functional teams and implement strategic initiatives that promote operational excellence and risk management.

Highest-signal resume keywords

Mortgage Banking ExperienceOperational Workflows ManagementCross-Functional LeadershipPerformance Metrics AnalysisProcess Improvement Methodologies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage Lifecycle KnowledgePipeline ManagementData-Based Decision-MakingOperational ExcellenceClient Experience Improvement

Soft Skills

Strong Communication SkillsCoaching and DevelopmentRelationship BuildingAnalytical SkillsPrioritization and Delegation

Certifications & Qualifications

FDIC ComplianceSafe Act/Loan Originators ComplianceFINRA Compliance

Industry Keywords

Consumer LendingFulfillmentUnderwritingClosingSales Support

About the role

Key responsibilities & impact

Direct the overall business process of mortgage business channels, including day-to-day sales and operational processes
Drive and execute business strategy
Foster internal business partner relationships
Support sales and customer care strategies
Drive performance trends for day-to-day sales and operational processes
Integrate and drive strategic management activities
Develop specialists to deliver a client relationship-oriented culture
Deepen relationships within internal teams and with customers
Coach and develop associates to lead a world-class sales organization
Develop and execute customer-driven market strategies
Drive operational excellence, enhance customer experience, and promote digital capabilities
Model an inclusive environment for employees and clients
Demonstrate process knowledge, operational excellence, innovation, and data-based decision-making
Communicate enterprise decisions, purpose, and results, connecting them to team strategy and priorities
Ensure risk discipline, controls, and culture are in place
Provide inspection, coaching, and feedback
Manage expenses and budgets
Assess talent and build organizational bench strength
Deliver business results through prioritization, inspection, and delegation

Requirements

What you’ll need

5+ years of mortgage banking, consumer lending, operations, fulfillment, or pipeline management experience
3+ years managing complex loan pipelines or operational workflows, with demonstrated success driving execution and meeting service-level commitments
Strong understanding of the mortgage lifecycle, including application, processing, underwriting, closing, and funding
Ability to lead and influence across multiple business partners without direct reporting authority
Experience identifying, escalating, and resolving operational risks, delays, and client-impacting issues
Analytical skills using pipeline reporting, dashboards, and performance metrics for decision-making
Strong verbal and written communication skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Experience leading cross-functional initiatives focused on cycle time improvement, client experience, and operational excellence
Desired: Mortgage Operations, Underwriting, Processing, Closing, Fulfillment, CDS, or Sales Support leadership experience
Desired: Experience supporting regional or enterprise-level production organizations
Desired: Knowledge of escalation management, process improvement, and continuous improvement methodologies
Desired: Experience presenting performance trends, risks, and recommendations to senior leadership
Desired: Familiarity with mortgage performance metrics, cycle-time management, and pipeline health reporting
Bachelor's degree or equivalent business experience preferred
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Must comply with applicable FDIC, Safe Act/Loan Originators, and FINRA hiring restrictions
Ability to work 1st shift, United States of America
40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Physical, emotional, and financial wellness support
Opportunities to learn, grow, and make an impact
Annual discretionary incentive plan eligibility
Annual discretionary award based on individual, line of business/group, and company performance
Benefits eligibility
Paid time off
Employee resources and support