Production Operations Specialist II

Bank of America

. Serve as the first point of contact for requests and service failure incidents .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $88,900 - $143,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in application support and development, with a strong focus on incident management, process improvement, and automation. Proficient in monitoring and maintaining business-critical applications and infrastructure while ensuring compliance with service level agreements.

Highest-signal resume keywords

Application Development ExperienceDatastage (ETL) ExperiencePyspark ExperienceHadoop Scripting ExperienceStrong Analytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JCL/PROCs ExperienceAutosys ExperienceCA7 ExperienceTSO/ISPF ExperienceSDSF ExperienceSAR ExperienceEndevor ExperienceLinux ExperienceUnix Shell ScriptingRDBMS and SQL Experience

Soft Skills

Good Communication SkillsAbility to Work Well with Team MembersAbility to Work in Cross-Functional TeamsStrong Triage and Issue Resolution SkillsAbility to Learn and Adapt Quickly

Tools & Technologies

Monitoring ToolsAutomation ScriptsPowerShell Script

Industry Keywords

Financial Industry ExperienceSDLC Concepts

Tech Stack

Tools & technologies

ETLHadoopLinuxOraclePySparkRDBMSSDLCShell ScriptingSQLUnix

About the role

Key responsibilities & impact

Serve as the first point of contact for requests and service failure incidents
Maintain stability for a portfolio of applications
Document or modify knowledge and perform investigations
Identify incidents, mitigate impacts, and engage in triage
Work with technology teams to identify and resolve issues
Follow defined Standard Operating Procedures (SOPs)
Propose changes to monitoring, alerting, and configuration to improve service levels
Design, develop, implement, and maintain systems engineering activities supporting distributed/midrange and mainframe batch in lower-level test environments
Monitor and support business-critical application components and infrastructure
Respond to production incident alerts and resolve issues before customer service interruption
Fulfill requests from users, operations, auditors, and regulators within service level agreements
Drive operational excellence through process improvement and monitoring development
Onboard monitoring tools and applications in systems of record
Research potential production incidents and identify and implement automation opportunities with architects and engineers
Communicate status updates, technical details, infrastructure/application/client impact, and component points of failure to management
Report on environment and incident status in operational meetings
Perform environment routing and cycling and implement splash pages
Liaise with development teams to design and configure auto provisioning, straight thru revocation (STR), and straight thru processing (STP)
Manage aged revocation monitoring to identify and fix defects in applications and systems of record
Prepare technical documentation and develop troubleshooting procedures for production failure scenarios, vulnerabilities, and improvement opportunities requiring escalation

Requirements

What you’ll need

Application Development or Support Experience
Strong analytical, triage and issue resolution skills
Good communication skills
Ability to work well with team members
Ability to work in cross-functional and multi-location teams
Experience/ability working in complex, highly integrated, fast-paced and high-volume environments
Ability to learn and adapt quickly with application and technology changes
Experience with Datastage (ETL), Pyspark, and Hadoop scripting
Experience with JCL/PROCs
Experience with Autosys and JIL
Experience with CA7
Experience with TSO/ISPF, SDSF, and SAR
Experience with Endevor
Experience with Linux
Experience with Unix commands and Unix shell scripting
RDBMS and SQL experience in Oracle, DB2, and Vertica
Desired: Financial industry experience
Desired: Good understanding of SDLC concepts
Desired: Experience with automation scripts and PowerShell Script

Benefits

Comp & perks

Discretionary incentive eligible; participation in the annual discretionary plan
Benefits eligible
Paid time off
Resources and support to employees
In-office culture with an appropriate level of flexibility based on role-specific responsibilities and business needs
Opportunities to learn, grow, and build a career
Support for physical, emotional, and financial wellness through affordable, competitive and flexible benefits