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Production Services Specialist II
Bank of America. Provide end-to-end, client-facing, business-aligned infrastructure engagements and support .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SIEM/SOAR administration, particularly with Splunk, and possesses strong skills in incident response, threat detection, and IAM technologies. Proven ability to deliver client-facing infrastructure support while ensuring compliance in a regulated FinTech environment.
Highest-signal resume keywords
SIEM/SOAR AdministrationSplunk ExpertiseIncident ResponseIdentity, Authentication, and Access Management (IAM)Cybersecurity Frameworks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SIEM/SOAR AdministrationSplunk QueriesIncident ResponseThreat DetectionMFA TechnologiesWindows OSSQL/Oracle DatabasesUnix/LinuxProduction SupportAutomation Playbooks
Soft Skills
CommunicationCollaborationProblem-SolvingAttention to DetailAbility to Work Under Pressure
Tools & Technologies
SplunkRedHat Linux OpenShiftAtlassian JIRAGitHubAnsibleJenkinsITSM RemedyDynatracePowerShellCloud
Certifications & Qualifications
CISSP
Industry Keywords
FinTechComplianceCybersecurityITIL FrameworkNetwork Technologies
Tech Stack
Tools & technologiesAnsibleCloudCyber SecurityITSMJenkinsLinuxOpenShiftOracleSplunkSQLUnix
About the role
Key responsibilities & impact- Provide end-to-end, client-facing, business-aligned infrastructure engagements and support
- Deliver services to internal customers while meeting or exceeding SLAs
- Monitor systems, respond to incidents, support problem triage, restore services, identify root causes, and coordinate permanent fixes
- Collaborate with IT teams to build detection rules, automation playbooks, and dashboards
- Manage, configure, and optimize SIEM/SOAR platforms, primarily Splunk
- Develop detection rules, dashboards, and automation playbooks
- Monitor and analyze security events to identify threats and reduce response times
- Support business continuity and data management in a regulated FinTech environment
- Provide production support and troubleshooting for SIEM/SOAR and IAM technologies
- Participate in on-call and off-hours coverage
Requirements
What you’ll need- 5+ years of experience in SIEM/SOAR administration and security operations
- 5+ years of production support experience
- 5+ years of hands-on experience in IAM
- Strong hands-on knowledge of Splunk, including searches, dashboards, alerts, and playbooks
- Solid understanding of cybersecurity frameworks, threat detection, and incident response
- Expert-level knowledge of MFA technologies, Windows OS, SQL/Oracle databases, and Unix/Linux
- Excellent knowledge of Identity, Authentication and Access Management (IAM), including SRE and DevOps
- Senior-level production support and troubleshooting experience in SIEM/SOAR, Splunk, and IAM technologies
- Compliance with bank regulatory and compliance policies
- Expert-level Linux experience and proficiency with Splunk queries
- Well versed with ITIL framework
- Experience with RedHat Linux OpenShift containers, Atlassian JIRA, Horizon, GitHub, Ansible, Jenkins, ITSM Remedy, Dynatrace, PowerShell/Unix scripting, cloud, and CI/CD DevOps tools
- Understanding of the 5 C's of cybersecurity: Change, Compliance, Cost, Continuity, and Coverage
- Availability for on-call coverage and off-hours work as needed
- Willingness to work on-site 3 days a week
- Strong communication, collaboration, problem-solving, attention to detail, and ability to work under pressure
- CISSP or equivalent Information Security certification is desirable
- Strong understanding of network technologies
- Familiarity with Tower and BladeLogic
Benefits
Comp & perks- Affordable, competitive and flexible benefits
- Support for physical, emotional, and financial wellness
- Opportunities to learn, grow, build a career, and make an impact
- Inclusive workplace and career development opportunities