Production Services Specialist II

Bank of America

. Provide front-line and end-to-end production support for enterprise CI/CD applications and platforms .

Posted 10/8/2026full-timePennington • New Jersey • United StatesSeniorLead💰 $73,600 - $143,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in CI/CD applications and platforms, with strong capabilities in production support, incident response, and automation using tools like Python and Bash. Proficient in managing cloud architecture and container technologies, ensuring application stability and compliance.

Highest-signal resume keywords

OpenShift ContainersCI/CD PlatformsRed Hat Ansible TowerPython ScriptingProduction Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CI/CD PipelinesUnix SystemsCloud ArchitectureAutomationIncident ResponseRoot Cause AnalysisMonitoring and ObservabilityDependency ManagementCompliance ScanningApplication Troubleshooting

Soft Skills

Excellent CommunicationCollaboration Skills

Tools & Technologies

Red Hat Ansible Automation PlatformJFrog ArtifactoryGitHub EnterpriseCloudBees JenkinsDynatraceSplunkKubernetesApache KafkaAWSAzure

Certifications & Qualifications

Red Hat Linux CertificationDevOps Certification

Industry Keywords

Production OperationsBusiness ContinuityDisaster RecoveryHigh-Availability ArchitectureContainer-Based Technologies

Tech Stack

Tools & technologies

AnsibleApacheAWSAzureCloudJenkinsKafkaKubernetesLinuxOpenShiftOraclePostgresPythonSplunkUnix

About the role

Key responsibilities & impact

Provide front-line and end-to-end production support for enterprise CI/CD applications and platforms
Lead triage efforts, bridge-line troubleshooting, incident response, and restoration activities
Record and document business impacts, application flows, outage impacts, customer experience, and support contacts
Interpret monitors, dashboards, and logs to validate business impacts and communicate with leadership and vendors
Conduct incident root cause analysis, resolution, preventative actions, remediation planning, and change requests
Promote production governance and identify failure scenarios, vulnerabilities, and improvement opportunities
Serve as a subject matter expert for applications within the portfolio
Support Red Hat Ansible Automation Platform/Tower, JFrog Artifactory, GitHub Enterprise, GitHub Actions, CloudBees Jenkins, XL Release, Harness, OpenShift, Kubernetes, and Apache Kafka environments
Troubleshoot application errors, platform failures, integration issues, job failures, and performance concerns
Conduct proactive application stability and health assessments
Collaborate with Engineering, DevOps, Application Development, Infrastructure, and other support teams on fixes, code updates, configuration changes, upgrades, and operational improvements
Improve monitoring and observability using Dynatrace and Splunk
Support server patching, vulnerability remediation, business continuity, and disaster recovery activities
Support artifact repositories, dependency management, and compliance scanning
Respond to production incidents, service requests, and operational tickets within SLA requirements
Develop automation using Python, Bash, or similar scripting technologies
Participate in a round-robin on-call rotation, including weekend support
Assess and prioritize research requests, ad hoc reports, and offline incidents

Requirements

What you’ll need

Strong experience in OpenShift containers, CI/CD platforms, and cloud architecture
Hands-on experience with Red Hat Ansible Tower, JFrog Artifactory, GitHub, XL Release or Harness, CloudBees Jenkins, or GitHub Actions
Hands-on experience with SaaS and cloud-based platforms such as AWS and Azure
Expertise in Unix systems
Experience with artifact repositories, dependency management, and compliance engines
Strong understanding of CI/CD pipelines
Proficiency in Python, Bash, or similar scripting languages
Experience with Dynatrace and Splunk
Experience contributing to automation efforts
Production support or similar experience, preferably in a CI/CD platform environment
Availability for on-call support, including weekend rotations
7+ years of experience in production operations
Excellent communication and collaboration skills
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field preferred
Experience with OpenShift, Kubernetes, Apache Kafka, Unix, and container-based technologies
Familiarity with Oracle or PostgreSQL databases
Knowledge of F5 load balancing, GTM, high-availability architecture, business continuity, and disaster recovery strategies
Red Hat Linux, DevOps, cloud, or related technical certifications preferred
Ability to work first shift in the United States of America
Ability to work 40 hours per week

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Benefits eligibility
Paid time off
Resources and support for employees
In-office flexibility based on role-specific responsibilities and business needs
Opportunities to learn, grow, and build a career
Support for physical, emotional, and financial wellness
Affordable, competitive, and flexible benefits