Production Services Specialist II

Bank of America

. Provide front-line support to end users for incidents and problem management across multiple applications .

Posted 10/14/2026full-timeJersey City • New Jersey • United StatesSeniorLead💰 $73,600 - $143,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Application Production Support, with a strong focus on incident management, troubleshooting, and regulatory reporting applications. Proficient in collaborating with cross-functional teams to ensure application availability, stability, and performance while driving process improvements.

Highest-signal resume keywords

Application Production SupportITIL ProcessesSQL Query TroubleshootingIncident Triage and ResolutionRegulatory Reporting Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ManagementProblem ManagementChange ManagementSQL ServerOracleBatch ProcessingRoot Cause AnalysisApplication SupportTechnical ResearchProcess Improvement

Soft Skills

Excellent Communication SkillsSelf-MotivatedProactiveCollaboration

Tools & Technologies

LinuxWindowsAutoSysITRSDynatraceSplunk

Industry Keywords

Financial ServicesRegulatory ReportingFRTBMarket RiskBasel

Tech Stack

Tools & technologies

LinuxOracleSplunkSQL

About the role

Key responsibilities & impact

Provide front-line support to end users for incidents and problem management across multiple applications
Lead production support triage efforts and manage bridge-line troubleshooting
Conduct technical research and escalate issues to leadership as needed
Record and document impacts in the system of record
Maintain documents, wikis, application flows, outage impacts, customer experience information, and support contacts
Interpret monitors, dashboards, and logs to validate business impacts and communicate with leadership and vendors
Identify incident root causes, resolutions, preventative actions, and change requests
Report on incident data quality and enforce production governance during triage and testing
Identify production failure scenarios, vulnerabilities, and improvement opportunities
Serve as a subject matter expert for portfolio applications
Assess and prioritize research requests, ad hoc reports, and offline incidents
Provide business and technology support for Regulatory Reporting applications
Monitor and maintain application availability, stability, and performance
Investigate, troubleshoot, and resolve production incidents and user issues
Partner with Development, Business Analysis, QA, Infrastructure, Support, and business teams
Manage and communicate incidents, risks, and service impacts
Develop technical and business knowledge of supported applications and processes
Contribute to operational excellence, automation, and process improvement
Support global users and stakeholders across multiple regions and time zones

Requirements

What you’ll need

7-10+ years of experience in Application Production Support, preferably within financial services
Self-motivated and proactive; able to work independently with minimal supervision
Excellent verbal and written communication skills
Strong understanding of ITIL processes, including Incident, Problem, Change, Release, and Request Management
Hands-on experience supporting applications on Linux and Windows platforms
Strong database skills, including Oracle and SQL Server
Experience writing and troubleshooting complex SQL queries
Ability to diagnose and resolve production incidents within tight SLA deadlines
Experience performing root cause analysis and driving corrective and preventative actions
Experience supporting batch processing environments and job scheduling tools such as AutoSys
Strong incident triage, troubleshooting, and issue resolution skills
Experience providing direct business user support and managing critical production issues through resolution
Ability to collaborate across Development, Business Analysis, QA, Infrastructure, and Support teams
Experience supporting Regulatory Reporting applications, including FRTB, Market Risk, Basel, or other regulatory platforms (desired)
Familiarity with ITRS, Dynatrace, and Splunk (desired)
Experience with automation and process improvement initiatives (desired)
Understanding of end-to-end data flows, batch processing frameworks, and upstream/downstream system dependencies (desired)
Experience working within a global support model across multiple regions and time zones (desired)
Ability to work first shift in the United States of America
40 hours per week

Benefits

Comp & perks

Discretionary incentive eligible; eligible for an annual discretionary award based on individual performance, line of business/group performance, and Company success
Benefits eligible
Paid time off
Resources and support to employees
Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career