Proficiency Coach II

Bank of America

. Guide associates to build professional proficiency beyond standard skills acquired in training .

Posted 10/27/2026full-timeUnited StatesMid-LevelSenior💰 $90,000 - $128,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coaching and mentoring associates to enhance performance and proficiency within the Financial Center Channel. Proven ability to design and implement effective onboarding and training programs while fostering collaboration and engagement across teams.

Highest-signal resume keywords

Financial Center Manager ExperienceCoaching and MentoringVirtual Facilitation SkillsOrganizational SkillsCollaboration Across Functions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Collection and EntryQuality AssuranceCustomer Experience ImprovementPerformance ImprovementAction Plan Development

Soft Skills

Active ListeningAttention to DetailOral CommunicationsWritten CommunicationsAdaptability

Certifications & Qualifications

High School DiplomaGEDSecondary School or Equivalent

Industry Keywords

Financial Center ChannelClient ExperienceGrowthRisk ManagementOperational Priorities

About the role

Key responsibilities & impact

Guide associates to build professional proficiency beyond standard skills acquired in training
Prepare and organize activities to ensure planned topics are covered according to the onboarding timeline
Upskill associates and drive new initiatives
Provide subject matter expertise for material design and development
Maintain direct experience and knowledge of Line of Business-specific functions
Teach, coach, and mentor associates
Co-create and design action plans to improve overall performance
Drive unit conformity to prescribed standard work processes and reduce variability
Improve associate confidence and speed to proficiency
Identify and assess employee-development improvements to increase speed to proficiency and consistency in demonstrating desired skills
Provide direction throughout new-hire onboarding and continuing education within the Financial Center Channel

Requirements

What you’ll need

Successful Financial Center Manager experience with a demonstrated track record of developing associates, building high-performing teams and consistently executing across client experience, growth, risk and operational priorities
Proven ability to coach and influence leaders, helping FCMs strengthen their coaching capability and establish sustainable performance routines
Highly effective virtual facilitation skills for building relationships, maintaining engagement and delivering coaching across geographically dispersed teams
Strong organizational and follow-through skills; ability to manage multiple markets, leaders and associates simultaneously
Builder mindset suited to Expansion Markets
Demonstrated ability to collaborate across functions and influence without direct authority
High School Diploma / GED / Secondary School or equivalent
Active Listening
Attention to Detail
Coaching
Drives Engagement
Oral Communications
Adaptability
Collaboration
Data Collection and Entry
Quality Assurance
Written Communications
Consulting
Customer Experience Improvement
Fiscal Responsibility
Mentoring
Prioritization
1st shift (United States of America)
Ability to work 40 hours per week

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Annual discretionary incentive plan eligibility
Paid time off
Resources and support to make an impact and contribute to sustainable business and community growth