Program Lead – Claims Client Communications

Bank of America

. Support and execute Claims Client Communication strategies and letter-related changes requiring research and Legal/Risk/Compliance edits .

Posted 9/21/2026full-timeUnited StatesSenior💰 $78,000 - $112,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Claims Client Communication strategies, project management, and risk assessment while effectively collaborating with cross-functional teams and stakeholders. Proficient in developing program controls, managing budgets, and tracking KPIs to ensure successful project execution.

Highest-signal resume keywords

Claims ExperienceProject ManagementRisk AssessmentMicrosoft Office ProficiencyCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementProject CoordinationRisk ManagementKPI TrackingProgram Development

Soft Skills

Time ManagementMultitaskingProblem SolvingInitiativeTeam Collaboration

Tools & Technologies

Microsoft PowerPointMicrosoft WordMicrosoft Excel

Industry Keywords

Client CommunicationComplianceFront/Back-Office OperationsStakeholder ManagementChange Initiatives

About the role

Key responsibilities & impact

Support and execute Claims Client Communication strategies and letter-related changes requiring research and Legal/Risk/Compliance edits
Partner with Claims site leaders and process owners on assessments, coordination efforts, and rollouts
Define program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
Develop scope, deliverables, required resources, work plans, budgets, and timing for change initiatives
Track program milestones and statuses, develop program plans, and measure progress against KPIs
Analyze and overcome program risks and produce reports for managers and stakeholders
Identify requirements for cross-functional teams and external vendors
Identify risks and opportunities across multiple projects and lead decision-making for effective resolution
Provide transparency into project issues and decisions, build stakeholder relationships, uncover root causes, identify opportunities, and make recommendations

Requirements

What you’ll need

2+ years of Claims, Complaints, Project and/or Correspondence experience
Thorough knowledge of enterprise product/channel or front/back-office operations
Exceptional written and verbal communication skills
Excellent time management, multitasking, and prioritization skills
Ability to research and resolve complex day-to-day problems
Ability to work independently in a fast-paced environment and cohesively in a team setting
Strong initiative and independent judgment
Ability to lead and coordinate complex projects, including assessments, communication plans, rollouts, meeting facilitation, and materials preparation
Proficient Microsoft Office skills, including PowerPoint, Word, and Excel
Claims, client communications, project, and/or risk/control/compliance experience desired

Benefits

Comp & perks

Annual discretionary incentive plan eligibility
Industry-leading benefits
Paid time off
Resources and support for employees
In-office flexibility based on role-specific responsibilities and business needs