Program Lead – Claims Single Process Inventory

Bank of America

. Serve as a Process Delegate supporting assigned processes within the Claims Single Process Inventory (SPI) .

Posted 9/21/2026full-timeUnited StatesSenior💰 $78,000 - $112,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Process Risk Management and Claims Operations, with a strong focus on process mapping, root-cause analysis, and regulatory compliance. Proficient in utilizing data analytics to drive process improvements and enhance operational efficiency.

Highest-signal resume keywords

Process Risk ManagementClaims OperationsProcess MappingRoot-Cause AnalysisRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process ManagementData AnalysisProcess Performance MetricsClaims Workflow ToolsProcess Governance Frameworks

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationTime ManagementProblem SolvingMulti-Tasking

Tools & Technologies

Microsoft OfficePowerPointExcelEPICENGBASS

Industry Keywords

Claims ProcessesClient ProtectionsBusiness ControlsAudit SupportStakeholder Engagement

About the role

Key responsibilities & impact

Serve as a Process Delegate supporting assigned processes within the Claims Single Process Inventory (SPI)
Support the Process Owner in executing process-management responsibilities and completing required SPI deliverables
Coordinate with business leaders, subject matter experts, Control Owners, Metric Owners, and support partners to gather, validate, and maintain process information
Maintain accurate end-to-end process maps and documentation covering process steps, controls, metrics, risks, systems, handoffs, and client impacts
Monitor process and control performance, identify trends or exceptions, and escalate material concerns
Facilitate process-governance routines, working sessions, and reviews; prepare materials, document decisions, track commitments, and drive follow-up actions
Review process and control metrics, support root-cause analysis, and coordinate action plans for performance gaps, issues, and risks
Track SPI requirements, deadlines, attestations, and action items
Assess workflows against process-management and risk-management standards and raise gaps for resolution
Support responses and evidence gathering for regulatory exams, internal audits, assessments, and monitoring reviews
Capture stakeholder feedback and voice-of-the-customer data to simplify, standardize, or strengthen processes
Partner with Process Owners and Operational Excellence resources to document, prioritize, and advance improvement opportunities
Support implementation and sustainment of approved process enhancements, control improvements, training updates, and procedure changes
Use data, analytics, and critical thinking to translate process issues into recommendations and measurable improvement opportunities

Requirements

What you’ll need

2+ years relevant Process Risk Management and/or Claims Operations work experience
In-depth knowledge of Claims and/or Client Protections processes, controls, and supporting systems
Experience with Single Process Inventory and process governance frameworks, standards, tools, and routines
Experience in business controls, issues or management
Experience using data and process performance metrics to identify trends, risks, and improvement opportunities
Process management experience, including process mapping or root-cause analysis
Experience supporting audits, regulatory reviews, or risk and control assessments
Experience with Claims workflow tools (i.e. EPIC, ENG, BASS) preferred
Strong written and verbal communications skills sufficient to professional interact effectively with all levels of management
Comfortable with multi-tasking and prioritization
Ability to work independently in a fast-paced environment while working cohesively in a team setting
Excellent time management skills and ability to resolve complex problems, including research
Ability to lead complex projects and utilize independent judgment
High level of initiative and ability to coordinate associate training, communication plans, process, and performance improvement efforts
Ability to plan and facilitate meetings and prepare materials
Proficient Microsoft Office skills, including PowerPoint and Excel
Ability to build effective cross-functional partnerships and collaborate with Process Owners, Control Owners, Metric Owners, and other stakeholders
High attention to detail and commitment to accurate, complete, and audit-ready process documentation

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and make an impact
Annual discretionary incentive plan eligibility
Paid time off
Employee resources and support