Program Manager – Client Protection

Bank of America

. Oversee programs and projects related to corporate change initiatives affecting how the bank does business, provides products or services, or executes functions .

Posted 11/12/2026full-timeUnited StatesMid-LevelSenior💰 $117,000 - $175,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Program Management and Stakeholder Engagement, with a strong focus on strategic alignment and effective communication across various levels of the organization. Proficient in managing complex change initiatives, ensuring adherence to governance standards, and optimizing processes for improved business outcomes.

Highest-signal resume keywords

Program ManagementStakeholder ManagementExecutive CommunicationChange ManagementAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program PlanningEnd-to-End ExecutionProcess OptimizationRisk ManagementData AnalyticsFinancial AcumenRoadmap DevelopmentVendor ManagementDigital TransformationAutomation

Soft Skills

Influence Without AuthorityStrategic ThinkingProblem-SolvingMeeting FacilitationRelationship Building

Tools & Technologies

MS 365Microsoft OfficeExcelPowerPointCloud TechnologiesAI/Gen AI

Certifications & Qualifications

Project Management Certification

Industry Keywords

Program GovernanceChange InitiativesCross-Functional LeadershipDelivery GovernanceExecutive Forums

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Oversee programs and projects related to corporate change initiatives affecting how the bank does business, provides products or services, or executes functions
Serve as the primary contact for department managers on critical change initiatives
Communicate, influence, and negotiate vertically and horizontally to obtain or leverage resources
Deliver regulatory and executive materials and ensure results align with program strategy, simplification, and new capabilities
Manage Client Protection horizontal programs end to end with executives, business sponsors, and stakeholders
Define program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working
Develop scope, deliverables, resources, work plans, budgets, and timelines with sponsors, cross-functional teams, and project managers
Track milestones, statuses, program plans, key performance indicators, risks, and progress
Produce program reports for managers and stakeholders
Identify requirements for cross-functional teams and external vendors
Identify risks and opportunities across multiple projects and lead decision-making for effective resolution
Provide transparency into project issues and decisions, build stakeholder relationships, uncover root causes, and make recommendations
Ensure adherence to enterprise change standards and achieve desired business impact
Recommend efficient execution, capacity planning, and process handoffs
Influence without authority and remove delivery obstacles
Create presentation materials using MS 365 and Copilot
Provide consistent updates to executive stakeholders
Cultivate relationships inside and outside Client Protection and across the CPSS team

Requirements

What you’ll need

5+ years Project or Program Management experience in Consumer or at the enterprise level
Program planning and end-to-end execution
Ability to communicate effectively with executives, stakeholders, managers, peers, and business partners on business impacts, deliverables, timelines, and support needed
Stakeholder management across business, technology, operations, risk, and leadership teams
Proficient with M365 and Microsoft Office, especially Excel and PowerPoint
Strong executive communication, presentations, and meeting facilitation skills
Strategic thinking and ability to align initiatives to business objectives
Proven consulting, problem-solving, and process optimization skills
Excellent executive communication, influence, and stakeholder management abilities
Bachelor's degree (desired)
Project Management certification (desired)
Knowledge of program governance, reporting cadences, executive forums, risk, issues, dependencies, mitigation management, cross-functional leadership, financial acumen, change management, data analytics, automation, AI/Gen AI, MS 365, cloud technologies, digital transformation, Agile methodologies, product operating models, roadmap development, vendor management, technology partners, and delivery governance

Benefits

Comp & perks

Discretionary incentive eligible; eligible to participate in the annual discretionary plan
Benefits eligible
Paid time off
Resources and support to employees
Industry-leading benefits